Parking eye are "unable to cancel" on landowner's instruction

YBR

In brief I received a Parking notice charge 30/11 (dated 22/11) for parking on 16/11. 
Amount £100 reduced to £60 blah, blah blah...
I am the registered keeper; the driver phoned the landowner (a GP surgery) who responded that it had been cancelled with Parkingeye.

Today I have received another letter dated 30/11 saying
"following a review of the case, we are unable to cancel the parking charge at this stage, however, on a without prejudice basis, Parkingeye are willing to offer a further reduced parking charge amount of £20, which will contribute to covering some of the costs incurred."
What a fishing expedition, as if I'd be willing to pay £20 for a CANCELLED parking ticket!

Is this a bit different from the usual? or follow the Newbies threads?
Do I treat it as an admin fee (implied) or a parking charge which is what is stated?

I was thinking:
* chase through the GP Surgery manager;
* write to MP - I'm incensed that the shysters decline to cancel at the Landowner's say so;
* proceed through Newbies threads as if the cancellation was not successful.

Please reassure me, or point me in a different direction if I'm wrong
Many thanks

Coupon-mad

I was thinking:

* chase through the GP Surgery manager;
* write to MP - I'm incensed that the shysters decline to cancel at the Landowner's say so;
* proceed through Newbies threads as if the cancellation was not successful.

Yep, you are right and we share your wrath.

Do not try POPLA in this circumstance. Not only pointless (you'd lose) but POPLA costs give PEye an excuse to refuse to cancel later on when they would have done otherwise.

Also try the local paper, as we keep seeing a continuing pattern of climb-downs by BPA members this winter, the minute a paper gets a parking story...

...it's almost as if the BPA are a bit scared of the upcoming draft Impact Assessment and Public Consultation that the DLUHC is committed to publicising to get the new statutory Code over the line.  I sense nerves...

Sounds like P/Eye are saying the driver should have known to input their VRM on a hidden keypad.  Typical crap PCN with zero legitimate interest excuse, that under the new DLUHC Code would see the PCN cancelled, by my interpretation.

patient_dream

YBR said:

In brief I received a Parking notice charge 30/11 (dated 22/11) for parking on 16/11. 
Amount £100 reduced to £60 blah, blah blah...
I am the registered keeper; the driver phoned the landowner (a GP surgery) who responded that it had been cancelled with Parkingeye.

Today I have received another letter dated 30/11 saying
"following a review of the case, we are unable to cancel the parking charge at this stage, however, on a without prejudice basis, Parkingeye are willing to offer a further reduced parking charge amount of £20, which will contribute to covering some of the costs incurred."
What a fishing expedition, as if I'd be willing to pay £20 for a CANCELLED parking ticket!

Is this a bit different from the usual? or follow the Newbies threads?
Do I treat it as an admin fee (implied) or a parking charge which is what is stated?

I was thinking:
* chase through the GP Surgery manager;
* write to MP - I'm incensed that the shysters decline to cancel at the Landowner's say so;
* proceed through Newbies threads as if the cancellation was not successful.

Please reassure me, or point me in a different direction if I'm wrong
Many thanks

WHAT IDIOTS .... PE has rejoined the other cowboys

Of course they can cancel it, they issued it, they are simply profiteering especially after they were told by the surgery to cancel it

I doubt PE would want such rubbish to be shown to a judge and suffer the spanking stick

What is amazing is that the scam parking industry are desperate for the new code of practice to side with them

With crap like this, they must be living in cloud cuckoo land just like the infamous BPA

1505grandad

Last para of an article in BPA Parking News December 2022:- 

https://portfolio.cpl.co.uk/Parking-News/425/38/

patient_dream

1505grandad said:

Last para of an article in BPA Parking News December 2022:- 

https://portfolio.cpl.co.uk/Parking-News/425/38/

I wonder if Parking Eye have read this.  "Not adding any level of Stress" ..... seems not

And the last sentence that the service "which is almost invisible" ?

I suppose they mean those signs you need binoculars to read which you need for Parking Eye signs ?


Get your binoculars to read the TINY TINY print ?

fisherjim

But of course all signage has been audited by the BPA which means they are misleading the public or their COP is a bag of tripe.

patient_dream

fisherjim said:

But of course all signage has been audited by the BPA which means they are misleading the public or their COP is a bag of tripe.

Yes, government were fed a load of rubbish by the BPA
THE BPA HAS FAILED and turned into a scammer and should be banned from the private parking parking scam

Government must know about this, we will see if intelligence prevails

YBR

YBR said:

* chase through the GP Surgery manager;
* write to MP - I'm incensed that the shysters decline to cancel at the Landowner's say so;
* proceed through Newbies threads as if the cancellation was not successful.

Update:
1. I've been to the surgery and the receptionist took a copy of the latest letter, so they'll contact parking eye and tell them where to go.

2. Letter to MP started, but I need to finish and send.

3. I'm not thinking of contacting the local press at the moment - I'm not sure how I/they could phrase the story without revealing who the driver was.

4. Need to go through the stick threads again - they seem very complex at the moment in the sense I'm not sure which bits apply now. Hopefully early next week I'll have time.

Would I be right that, as PEye are authorised by the Landowner to "police" parking, they categorically MUST do as the Landowner says and cancel the ticket? Or does that depend on other factors, such as the contract between PEye and the Landowner.

patient_dream

YBR said:

YBR said:

* chase through the GP Surgery manager;
* write to MP - I'm incensed that the shysters decline to cancel at the Landowner's say so;
* proceed through Newbies threads as if the cancellation was not successful.

Update:
1. I've been to the surgery and the receptionist took a copy of the latest letter, so they'll contact parking eye and tell them where to go.

2. Letter to MP started, but I need to finish and send.

3. I'm not thinking of contacting the local press at the moment - I'm not sure how I/they could phrase the story without revealing who the driver was.

4. Need to go through the stick threads again - they seem very complex at the moment in the sense I'm not sure which bits apply now. Hopefully early next week I'll have time.

Would I be right that, as PEye are authorised by the Landowner to "police" parking, they categorically MUST do as the Landowner says and cancel the ticket? Or does that depend on other factors, such as the contract between PEye and the Landowner.

This will depend if there is a contract stating the landowner cannot cancel.   It would  be a foolhardy landowner who signs such a contract .... Such a contract would also be unreasonable

Coupon-mad

Seems likely Lidl's contract with PE might ban them from getting involved.  If I am right, Lidl are stupid.

YBR

Finally had response from Parkingeye
"We would like to confirm that this charge has now been cancelled and there is no
outstanding payment due"

Success!