Seller sent me a return label via messages 7 December 2022 at 1:53PM in Ebay, auctions, car boot sales, post & parcels 7 replies 243 views

robsithninja

I recently purchased a basin tap but unfortunately it leaks so I requested a return.  The seller then sent me a Royal Mail return label with his address via ebay messages.

Is it safe for me to return the item to him via this label?  The tracking number on the return label is very small and quite blurry.

MR1988

Does this match the address the seller posted from? Can you add the tracking number to the return details?

Belenus

I had a similar issue. The seller sent me a jpg image of a return label which was not very clear. I asked for and received a pdf label that printed clearly.

Ask your seller to send you a clear pdf label via eBay.

MalMonroe

Yes, I'd agree to keep messaging the seller through eBay and ask for a proper label, sent the proper way - no dodgy sending via email.

You can ask for these things - but always do it through the eBay messaging system and then you will definitely be guaranteed a 100% refund. Doing it any other way is just asking for trouble. 

Spoonie_Turtle

Check the tracking number, see if it's legit.  If it is, and if it's to the right address, you can print it out and handwrite the number more clearly.  Or you could just ask them for the PDF of the proper label.  I'd be inclined to still check the tracking number of whatever they give you, just to make sure.

robsithninja

MR1988 said:

Does this match the address the seller posted from? Can you add the tracking number to the return details?

I don't know the address the seller posted from, but the numbers on the return details are not recognised on Royal Mail site.  It has a 7 digit alphanumeric number on it as well as Royal Mail 48 written on it.  If the return goes missing I'm not sure I would be protected in any way.

Buster_Danog

robsithninja said:

MR1988 said:

Does this match the address the seller posted from? Can you add the tracking number to the return details?

I don't know the address the seller posted from, but the numbers on the return details are not recognised on Royal Mail site.  It has a 7 digit alphanumeric number on it as well as Royal Mail 48 written on it.  If the return goes missing I'm not sure I would be protected in any way.

I would contact ebay customer service. If the seller sent you the label then I would think it is upto the seller to provide the correct address. I had one provided to me before and there were no problems.

IftiBashir

Open a case on eBay and follow the procedure. The seller doesn't necessarily have to use the eBay returns system, as long as he provides a returns label in some form, although it should be an online format - not an image sent via messages.