Seller sent me a return label via messages

I recently purchased a basin tap but unfortunately it leaks so I requested a return.  The seller then sent me a Royal Mail return label with his address via ebay messages.

Is it safe for me to return the item to him via this label?  The tracking number on the return label is very small and quite blurry.

Comments

  • MR1988
    MR1988 Posts: 198
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    Does this match the address the seller posted from? Can you add the tracking number to the return details?
  • Belenus
    Belenus Posts: 2,548
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    I had a similar issue. The seller sent me a jpg image of a return label which was not very clear. I asked for and received a pdf label that printed clearly.

    Ask your seller to send you a clear pdf label via eBay.
    A man walked into a car showroom.
    He said to the salesman, “My wife would like to talk to you about the Volkswagen Golf in the showroom window.”
    Salesman said, “We haven't got a Volkswagen Golf in the showroom window.”
    The man replied, “You have now mate".
  • MalMonroe
    MalMonroe Posts: 5,783
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    Yes, I'd agree to keep messaging the seller through eBay and ask for a proper label, sent the proper way - no dodgy sending via email.

    You can ask for these things - but always do it through the eBay messaging system and then you will definitely be guaranteed a 100% refund. Doing it any other way is just asking for trouble. 
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
  • Check the tracking number, see if it's legit.  If it is, and if it's to the right address, you can print it out and handwrite the number more clearly.  Or you could just ask them for the PDF of the proper label.  I'd be inclined to still check the tracking number of whatever they give you, just to make sure.
  • MR1988 said:
    Does this match the address the seller posted from? Can you add the tracking number to the return details?

    I don't know the address the seller posted from, but the numbers on the return details are not recognised on Royal Mail site.  It has a 7 digit alphanumeric number on it as well as Royal Mail 48 written on it.  If the return goes missing I'm not sure I would be protected in any way.
  • MR1988 said:
    Does this match the address the seller posted from? Can you add the tracking number to the return details?

    I don't know the address the seller posted from, but the numbers on the return details are not recognised on Royal Mail site.  It has a 7 digit alphanumeric number on it as well as Royal Mail 48 written on it.  If the return goes missing I'm not sure I would be protected in any way.

    I would contact ebay customer service. If the seller sent you the label then I would think it is upto the seller to provide the correct address. I had one provided to me before and there were no problems.
  • Open a case on eBay and follow the procedure. The seller doesn't necessarily have to use the eBay returns system, as long as he provides a returns label in some form, although it should be an online format - not an image sent via messages. 
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