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Why is energy rebate payment less than £66
Hi my mum has only recently checked her bank account and has noticed that her energy rebate payment was less than £66. She is with Scottish Gas and has had difficulty getting through to them. I have tried to ‘Google’ this but can’t really find anything. Can anyone offer an explanation? Thanks
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Comments
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Was her direct debit normally less than £66?
They won't refund more than the normal direct debit. The rest will go as credit on the energy account.0 -
I only see the Direct Debit payment reduced by the £66 in my bank statement. ie. Normal DD payment £135 - bank statement shows DD of £69. You need to see the bill for the period to see how the supplier has treated the EBSS credit and DD refund.0
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