Bulb refuse to issue refund for £900 credit on my account.

Reeeniu

Please, Please can anyone out there help me. We have had over a year of issues with bulb energy. From the start of moving into our new property, Bulb were adamant that there were 2 meters in the flat , 1 day and 1 night. We continually sent photos of the meter with the serial number clearly showing 1 meter. But this fell on deaf ears, at 1 point we had debt collectors calling at the house saying we had a debt of £644.00. this was not the case, but despite now getting them to agree that there is only meter in the house they still wont refund the massive credit on my account. Every time we phone up they say they will process this refund and do not refund.
I have made numerous complaints but these go unanswered, let alone resolved.
Can I take them to the small claims court here in Scotland as there is little or nothing else I can  do to get my money back
The only other option is to email  the CEO  hoping that  he/she maybe able to intervene.
please any help would be greatly appreciated.

Have a happy and peaceful Christmas to all.  

[Deleted User]

If you have followed the supplier’s complaints procedure you can escalate your complaint to The Energy Ombudsman. I have no idea about your annual consumption but £900 credit is not a lot at the start of Winter with prices as they are in the UK at the moment.

[Deleted User]

There wouldn't normally be 1 day and 1 night meter, it would just be two readings on the same meter.

You say that there is (was) debt but then you say there is a massive refund waiting for you.

If you're going to go through complaints and the Ombudsman, you need to be much clearer about your situation.  At least be able to answer these questions directly and accurately:

1. What tariff are you on?
2. What is your actual annual usage?
3. How much is your monthly Direct Debit?
4. When was the last statement of your account received?
5. What was the balance on this statement?
6. What were the meter reading(s) on this statement, what date were the meter reading(s), and were they accurate or estimated?

funny.money

[Deleted User] said:

There wouldn't normally be 1 day and 1 night meter, it would just be two readings on the same meter.

You say that there is (was) debt but then you say there is a massive refund waiting for you.

If you're going to go through complaints and the Ombudsman, you need to be much clearer about your situation.  At least be able to answer these questions directly and accurately:

1. What tariff are you on?
2. What is your actual annual usage?
3. How much is your monthly Direct Debit?
4. When was the last statement of your account received?
5. What was the balance on this statement?
6. What were the meter reading(s) on this statement, what date were the meter reading(s), and were they accurate or estimated?

I think @Reeeniu said debt collectors called but there was no debt?

macman

Basics: are you on a dual rate tariff E7) that runs NSH's and an immersion heater? If you are, then you will have a dual rate meter, not two meters. Or a Heatwise/E10  tariff? with 2 MPAN's?
If this is a modern digital meter, it will have a single display that scrolls to show R1, R2 and R3 (the total).
Post a pic of your meter and meaningful advice can be given.

[Deleted User]

funny.money said:

[Deleted User] said:

There wouldn't normally be 1 day and 1 night meter, it would just be two readings on the same meter.

You say that there is (was) debt but then you say there is a massive refund waiting for you.

If you're going to go through complaints and the Ombudsman, you need to be much clearer about your situation.  At least be able to answer these questions directly and accurately:

1. What tariff are you on?
2. What is your actual annual usage?
3. How much is your monthly Direct Debit?
4. When was the last statement of your account received?
5. What was the balance on this statement?
6. What were the meter reading(s) on this statement, what date were the meter reading(s), and were they accurate or estimated?

I think @Reeeniu said debt collectors called but there was no debt?

So at some time someone thought there was a debt on the account.  You wouldn't normally go from debt collector to £900 refund in a single step without some sort of detail.

wild666

Bulb customers are being taken over to Octopus so try waiting for that to happen and then request the refund.