Retailer cancelled order & refunded, item arrived afterwards who pays to return item?

Jumblebumble

pinkshoes said:

jwhy said:

Thank you for your suggestion diystarter7. 

The retailer has stated my two options are to keep it and pay for it, or return at my own cost.

I also called the retailer early yesterday afternoon but ended up leaving a message for a call back as no one was available to discuss the matter.  Within minutes of the call ending I receive an email from the customer rep whom I have been liaising with stating that unfortunately they are unable to refund return postage costs.  I emailed back straight away to express my disappointment and request for my issue to be escalated to a manager who is empowered to make an exceptional decision but I’ve not heard anything further either via phone call or email and they are now closed until Monday.

user1977 thanks for your response too. Regarding the 30 day period I thought this was a reasonable length of time to expect them to arrange an uplift given the time of year and recent industrial action impacting mail services.

The retailer is clearly not understanding what the issue is!

Just phone them up again and let them know that you are not wanting to return an item you have bought, but you are informing them that they have delivered an item that you have NOT ordered, and can they please send a pre-paid return postage label so you can send it back to them.

Is this a small independent retailer?? They don't seem very organised...

Why should the OP waste their time for which they will not be paid by contacting this idiot company yet again, and what makes you think that the OP will obtain  any different answer if they were to be foolish enough to waste more time?