Eon Next Woes

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barnstar2077
barnstar2077 Posts: 1,389 Forumite
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I was surprised recently to find that despite being £138 in credit on my electrical bill, and despite my £40 a month usage being entirely covered by the £66 a month government payment that Eon decided to put my electricity up from £44 a month to £55.

I have spent the last two weeks emailing with them back and forth trying to get them to refund me the balance on the account.  They ask me what I want to do, then when I tell them they just send me the current balance and ask for me to email them later, that they are looking into it etc, but they don't actually do as I have requested.

Are other people experiencing the same issues?  If I ring them, am I likely to get any further?  Is there anything I can say that might work?  I have already told them that I am struggling to buy food and am in desperate need of them returning my money to me.

It is so frustrating, grrrr.
Think first of your goal, then make it happen!
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  • MikeJXE
    MikeJXE Posts: 3,123 Forumite
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    OVO tried to put my DD up today, We asses you will exceed your direct debit and be 700 in debit by Dec 2023. I said how do you come to that I have only been with you 2 months and you have no history where I have. I will not accept the DD going up and if you do increase it I will cancel it, not got back to me yet 
  • herebeme
    herebeme Posts: 202 Forumite
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    Switch to variable monthly direct debit. You pay for what you use only. But, you will obviously have much bigger bills in winter than summer and you won’t know what’s coming out each month unless you are really paying attention to your smart meter. But if you can manage that then you will never be giving the energy companies an interest free loan again. 
    Saving for Christmas 2023 - £1 a day: #16. £90/£365
    December 2022 Grocery Challenge: £137.9/£150
    January 2023 Grocery Challenge; £79.12/£150
    February 2023 Grocery Challenge: £2.65/£120
    December NSD: 15/10
    January NSD: 15/15
    February NSD: 1/15
    Make £2023 in 2023: #20. £128.39/£2023
    2023 Decluttering: 3/365
  • barnstar2077
    barnstar2077 Posts: 1,389 Forumite
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    herebeme said:
    Switch to variable monthly direct debit. You pay for what you use only. But, you will obviously have much bigger bills in winter than summer and you won’t know what’s coming out each month unless you are really paying attention to your smart meter. But if you can manage that then you will never be giving the energy companies an interest free loan again. 
    How do I do that please?  Can I do it online, or do I need to ring them?
    Think first of your goal, then make it happen!
  • herebeme
    herebeme Posts: 202 Forumite
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    I can’t see anything in the eon account page that lets you just click a button and change. So webchat or the phone. 

    Just be aware that direct debits take time to update so if you are near your current payment date the change may only kick in the month after. 
    Saving for Christmas 2023 - £1 a day: #16. £90/£365
    December 2022 Grocery Challenge: £137.9/£150
    January 2023 Grocery Challenge; £79.12/£150
    February 2023 Grocery Challenge: £2.65/£120
    December NSD: 15/10
    January NSD: 15/15
    February NSD: 1/15
    Make £2023 in 2023: #20. £128.39/£2023
    2023 Decluttering: 3/365
  • herebeme
    herebeme Posts: 202 Forumite
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    edited 2 December 2022 at 8:43PM
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    Also be aware re the government subsidy that with the variable dd payment plan for eon that gov subsidy is applied and then you are billed the remaining due (at least in my parents account, which is where I have the variable payment set up). 

    Unlike say edf on monthly budget where they take the full dd payment and then put the gov payment into your bank. 

    But I guess it might also depend on the date of your dd. 
    Saving for Christmas 2023 - £1 a day: #16. £90/£365
    December 2022 Grocery Challenge: £137.9/£150
    January 2023 Grocery Challenge; £79.12/£150
    February 2023 Grocery Challenge: £2.65/£120
    December NSD: 15/10
    January NSD: 15/15
    February NSD: 1/15
    Make £2023 in 2023: #20. £128.39/£2023
    2023 Decluttering: 3/365
  • herebeme
    herebeme Posts: 202 Forumite
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    Oh. And any existing credit is deducted before the variable dd is taken, so you don’t need to try and wrangle your credit back out of them 
    Saving for Christmas 2023 - £1 a day: #16. £90/£365
    December 2022 Grocery Challenge: £137.9/£150
    January 2023 Grocery Challenge; £79.12/£150
    February 2023 Grocery Challenge: £2.65/£120
    December NSD: 15/10
    January NSD: 15/15
    February NSD: 1/15
    Make £2023 in 2023: #20. £128.39/£2023
    2023 Decluttering: 3/365
  • barnstar2077
    barnstar2077 Posts: 1,389 Forumite
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    Sounds perfect, thank you!
    Think first of your goal, then make it happen!
  • bristolleedsfan
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    Sounds perfect, thank you!
    Just need to check that they put you on Tariff Name Next Flex Product Type Variable Payment Method Direct Debit, when I was with them they initially put me on more expensive pay on receipt of bill tariff .....
  • Sea_Shell
    Sea_Shell Posts: 9,518 Forumite
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    Sorry to hear that you're having trouble with Eon.

    My experience was the complete opposite.     Credit accumulated, requested refund via email, processed immediately and in my bank within days, so it should be doable.

    I just ensured that I left 2 months DD worth of balance on my account, and requested the rest.   As I'd read that they "insist" on there being enough balance remaining to cover 2 months use/DD.

    This was in May, and again in September.

    Maybe, as we're only just going into the winter period, they didn't think that your balance remaining would be sufficient to cover at least the next 2 months of usage.

    How's it going, AKA, Nutwatch? - 12 month spends to date = 2.38% of current retirement "pot" (as at end April 2024)
  • desthemoaner
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    We're also with Eon Next. No woes so far, but we're just getting to the point where our £200 credit balance from the summer is being eaten into by a usage of about £6 a day. We pay £56 per month, so adding that to the government's largesse of £66 leaves us 50-odd quid per month short of the cost of our current consumption, and that might start to go up if there's an extended cold snap. Reckon they'll be onto us soon to increase the DD for "insurance" purposes. 
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