Easy jet

relliston90

So we went on a family holiday to Tunisa at the end of September. Had no end of problems while we was there. One evening my partner and our two young children where walking through the complex to our hotel room when my partner got his leg caught on razor wire which ripped his leg open down to the bone. There was no signs saying there was work being done and there was no lights. If that had been one of our children it would have been a lot worse. My partner then asked for a first aid kit which he was told there was not one on the premises and they didn’t have a first aider on site. The didn’t even give him a tissue. We had to go into town to a pharmacy to get it looked at. When we got home we made a complaint on the 7th oct it’s now been over 2 months and numerous phone calls and emails and still have no got an answer, also had terrible customer service with the call aswell, being told we will be called back but never happens,emails etc. we don’t know what else to do. Please help 

onashoestring

Some more details will be helpful . I am assuming from the title of your thread that this was an EasyJet package holiday ? Did you make a complaint to both hotel and EasyJet immediately? 

•After the initial conversation/ verbal complaint to the hotel did you also make  a written complaint to the hotel at the time ( fill in  a form or send an e-mail ) ?
• On what date and by what method did you inform EasyJet? 

What evidence have you submitted to EasyJet  ? 
• Did you take pictures of the hazard to support your claim ? 
• Did you take a Photo of the injury? 

EasyJet’s T&Cs state
” 8.2. If You feel that there has been a failure to perform the Package or improper performance which adversely affects the performance of the Package (“Serious Complaint”), please tell us immediately.  This will give us the opportunity to resolve the Serious Complaint whilst you are still on your trip ..

8.5. Please note if you do not advise of a Serious Complaint whilst on the trip, as described above, you deprive easyJet,  CarTrawler and the relevant car hire provider of the opportunity to investigate and rectify the problem. This may affect your rights under these Package Package Booking Terms, including reducing any compensation due to you, potentially to zero.“

A delay in informing them doesn’t absolve them of any legal responsibilities regarding injuries sustained but may make it more difficult to prove that the injury was caused by negligence of the hotel . 

NoodleDoodleMan

A nasty wound as described would require medical treatment I'm thinking ?

CKhalvashi

NoodleDoodleMan said:

A nasty wound as described would require medical treatment I'm thinking ?

I'm thinking the same.

This would likely be beyond any first aid training I have received and OH has just stated the same.

The_Fat_Controller

A wound down to the bone would need immediate HOSPITAL treatment, not a first aid kit or a tissue.

A pharmacist would NOT treat such a wound.

Did you go to a clinic or hospital to get the wound cleaned and stitched ?

Edited : NOT added.

eskbanker

The_Fat_Controller said:

A wound down to the bone would need immediate HOSPITAL treatment, not a first aid kit or a tissue.

A pharmacist would treat such a wound.

Did you go to a clinic or hospital to get the wound cleaned and stitched ?

Is that sentence missing a 'not'?

Westin

I find it surprising that a hotel would have razor wire fencing at leg height in an area and on paths where guests are walking.  I do hope the OP was able to talk photos the following day of the site.