OVO changing me to variable

Jelldc

Hi, on 08 Oct I started a new 2 year fixed contract with OVO.

 My rates were.

Electric 34.09p per kWh Standing charge 31.57p per day

Gas    10.00p per kWh   Standing charge 27.12p per day.

I have today been advised by them that “Your fixed-rate plan has ended. To follow energy industry rules, on 08 October 2022 we moved you to Simpler Energy, our variable plan, where prices can go up and down based on the price of wholesale energy, but protected by the price cap.”

The new prices are

Electric 35.79p per kWh Standing charge 33.15p per day

Gas    10.50p per kWh   Standing charge 28.48p per day.

Is OVO abiding by the rules and will I better off changing as they say, or should I insist on staying on a 2 year fixed price contract

Any advice would be greatly appreciated

Thanks, Dave

[Deleted User]

Welcome to the forum.

So what you actually mean is "On 8 October I thought I was going to move onto a 2-year fix, but actually I got moved onto the standard variable tariff".

Can you insist on staying on a contract that never actually started?

pochase

Welcome to the forum.

Have you signed up to a new fixed tariff when your old one ended? If not, how do you want to insist to stay on fixed tariff.

When a fixed tariff ends you are automatically changed to the variable tariff if you do nothing, and that seems to be what is happening here.

DE_612183

Fixed Tariff is a FIXED price and a FIXED period - has the period ended on 08/10/22?

Jyana

What was the name of the fixed rate you were moving onto in October, and on what date did they confirm to you that you would be moving to it?

Those figures seem low for a fixed rate that started after the Oct price cap, and I didn't think any fixed tariff's after 1st October were eligible for the discounted rate, though hopefully someone who knows more can help me out here?

Jyana

Jelldc said:

Electric 34.09p per kWh Standing charge 31.57p per day

Gas    10.00p per kWh   Standing charge 27.12p per day.

Electric 35.79p per kWh Standing charge 33.15p per day

Gas    10.50p per kWh   Standing charge 28.48p per day.

The difference in price here is the VAT.

[Deleted User]

Jyana said:

Those figures seem low for a fixed rate that started after the Oct price cap, and I didn't think any fixed tariff's after 1st October were eligible for the discounted rate, though hopefully someone who knows more can help me out here?

Both points correct.

There hasn't been a fix with that sort of rate offered for many months (I'd say probably about six or eight months now), and a fix starting after 1 Oct wouldn't be eligible for the EPG (which is perhaps partly why there are almost none on offer).