Smart meter failure what can you do

rogertr7

Smart meter failure after less that a year in place what can I do, I with Shell Energy and they will do not anything suggesting unreliable signal in a town which I think is probably incorrect.
Its the latest meter SMET2 do OFGEM get involved in this area.

I checked your account and I can see a note from our Metering Team that unfortunately they lost communications with both of your smart meters and for now this is unfixable issue. We’ve been trying to fix this problem but regretfully, we’ve been unable to do so. This is likely due to unreliable signal where your meter is located. We’ll need to send you an email each month asking you to submit your electricity reading, so that you can continue to benefit from accurate bills. We understand that this is disappointing. However, as smart meter technology advances, we’ll let you know if there are any alternative solutions that may be suitable for your property. Also kindly note that sending engineer or replacing meters wouldn't fix this issue. Anything else I can help you with today?

[Deleted User]

Neither the supplier nor Ofgem can do anything about basic physics. That said, smart meter comms hubs do not normally lose connection for no reason.

Are all the LEDs on your comms hub flashing normally - particularly the one labelled WAN?

Download the free App BRIGHT and see if Hildebrand can access your smart meter data. Hildebrand is a Registered DCC User and, with your permission, it can access your smart meters.

Finally, what type of communications hub do you have? If it is a WNC1 there are reports of a firmware issue that only the DCC and WNC can resolve with a firmware update. 

[Deleted User]

Is the meter still giving a reading on its screen so you can submit it as Shell request?

If so, OFGEM or the Ombudsman will do nothing - as you have a working meter.

rogertr7

Dolor said:

Neither the supplier nor Ofgem can do anything about basic physics. That said, smart meter comms hubs do not normally lose connection for no reason.

Are all the LEDs on your comms hub flashing normally - particularly the one labelled WAN?

Download the free App BRIGHT and see if Hildebrand can access your smart meter data. Hildebrand is a Registered DCC User and, with your permission, it can access your smart meters.

Finally, what type of communications hub do you have? If it is a WNC1 there are reports of a firmware issue that only the DCC and WNC can resolve with a firmware update. 

Have been using Bright for a couple of months now before it all when dead, its a toshiba communication hub, will check the lights later 

[Deleted User]

Have been using Bright for a couple of months

Contact support@glowmarkt.com

Tell them that you have lost Bright data and ask if they can see any errors/issues.