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Ordered item to wrong addressed, threatened with legal action
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Louise126 said:Understood, I have accepted that I am unlikely to get my money back if parcel is accepted my new residents, through my own error of course, will make sure address is correct in the future.
I just felt the response from the seller's customer service was very extreme (threatening a fine of several thousand pounds if I wrote any negative review and sending a screenshot of all the court battles they have had with their customers over the last 12 months regarding similar issues...)
I still can't understand why they refused to cancel if you requested it within the 30 minute deadline though?No free lunch, and no free laptop0 -
macman said:I still can't understand why they refused to cancel if you requested it within the 30 minute deadline though?
See post by @sheramber at 11:55am on 01 December...1 -
macman said:Louise126 said:Understood, I have accepted that I am unlikely to get my money back if parcel is accepted my new residents, through my own error of course, will make sure address is correct in the future.
I just felt the response from the seller's customer service was very extreme (threatening a fine of several thousand pounds if I wrote any negative review and sending a screenshot of all the court battles they have had with their customers over the last 12 months regarding similar issues...)
I still can't understand why they refused to cancel if you requested it within the 30 minute deadline though?
There is no indication if the messaging service is realtime or even manned at the hour the OP sent the message. In practical terms it could have been an out of hours email which wasnt seen to long after the easy cancellation window closed.
Failure to include key points or to take the truth out of context can invalidate such a defence1
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