eonnext energy price increase

steddy_eddie

Hi, wonder if anyone can comment on a price increase letter.

I was sent a letter (by email) on 23 Sept stating that prices were going to increase soon (surprise!), but the strange thing was that the rate increases quoted in the letter didn't seem to be as high as I was expecting; Elec (day) 32p/kWh -> 42/kWh, Gas 7.2p/kWh -> 10.2p/kWh.

Of course when the first statement arrives, the rates specified are different; Elec @ 57p/kwh (day), 30p/kwh (night), Gas @ 13.9p/kwh

Eon Next Flex variable, Direct Debit, in midlands.

Not exactly surprising, but where do I stand in terms of consumer rights as far as them writing to me detailing these lower rates and then charging me something completely different?

Presumably they can do what they want and I'm screwed like everyone else, or...?

Always worth a punt!

Cheers 

TadleyBaggie

The rates went up 1st Oct as per the price cap, seems they quoted the pre-October price (since it was still September). Are you sure they haven't sent you more recent email with the post October prices?

Presumably you had been on a fixed previously, when did that finish?

eskbanker

Doesn't the statement also include the adjustment from those gross rates down to a lower net price, by virtue of the energy price guarantee?  Mine shows 49.15p for electricity, minus 17p EPG for an effective net rate of 32.15p, and similarly for gas 14.003p - 4.22p = 9.783p

https://www.gov.uk/government/publications/energy-bills-support/energy-bills-support-factsheet-8-september-2022#energy-price-guarantee-rates-in-great-britain

born_again

Looks like you have economy 7 pricing, given day & night mentioned. Which is not quoted in the letter. 

Would be better in energy section.

steddy_eddie

TadleyBaggie said:

The rates went up 1st Oct as per the price cap, seems they quoted the pre-October price (since it was still September). Are you sure they haven't sent you more recent email with the post October prices?

Presumably you had been on a fixed previously, when did that finish?

It was end of September, and the letter was informing me of "Your new prices from 1 October 2022"

Have been on Eon Next variable deal by default since Igloo went bust Oct 2021.

eskbanker said:

Doesn't the statement also include the adjustment from those gross rates down to a lower net price, by virtue of the energy price guarantee?  Mine shows 49.15p for electricity, minus 17p EPG for an effective net rate of 32.15p, and similarly for gas 14.003p - 4.22p = 9.783p

https://www.gov.uk/government/publications/energy-bills-support/energy-bills-support-factsheet-8-september-2022#energy-price-guarantee-rates-in-great-britain

I did wonder this, but there's no mention of factoring EPG discounts into rates - it just says that the EPG discount will be applied (and it is as a separate cash discount after the costs are calculated with the new rates)

born_again said:

Looks like you have economy 7 pricing, given day & night mentioned. Which is not quoted in the letter. 

Would be better in energy section.

It is quoted in letter, sorry was not clear - I was just giving examples of the prices quoted:


Perhaps would be better in energy category - didn't see that when I posted. Is there a way of moving the thread?

steddy_eddie

Am guessing they just estimated rates based on EPG and have not made that clear in letter.

[Deleted User]

It took weeks for most suppliers to work out what was actually going on with the EPG.

What matters is how much you have actually been charged.  If you have been charged the same (or less) than the letter, then you don't really have anything to complain about anyway.

I doubt that you have actually been paying 57/30p for electricity or 14p for gas.

Look at your bill and find out what it has actually cost you.

steddy_eddie

Agreed, mostly likely garbled messaging from Eon given the confusing situation.

Will check statement breakdown and see how it calculates, thanks.

Scot_39

Looks like your revised rate letter was like mine - was based on the NET you will actually pay.

Your day rate went up 10p - your night rate - actually went down c3p.

One heavy night user posting here now claiming significantly better off as a result.

You may even find that you bill quotes the formal tariff rates - and then discounts these by 17p.

So

Day Use                                          xx units @ tariff

Energy Price Guar                          xx units @ 17p discount

Worse still on my October (monthly) bill - they actually used the tariff rates - to calc annual cost estimate -which was therefore several £100s higher than the new rates email (letter) estimate - it seems to have lowered back in Nov though.

Apodemus

I think this was just the combination of slow release of letters and fast-moving changes at that time.  I also got the September letter, which arrived several weeks after it's heading date.  By that time the prices had changed again. 

Perhaps a smart ambulance chaser lawyer could make something of it, but in my book we are being helped hugely by the price-cap, so I am willing to cut them a bit of slack on the implementation.