British Gas billing

emilee01

brewerdave said:

BG's "systems" are rubbish compared with the many small suppliers I've been with in the past. The amount required by DD was altered 6 times in the first 11 months after I was moved to them from Neon Reef.
My account has been in annual review since early November with a completion date of 8th Dec.
Why does it take them so long for a review ? Are they using a Commodore 64 to do each account in turn? 
And now it looks like they have failed to take my due DD so that will, no doubt, screw up the data used for the review !!

You can't even switch, or I'd be long gone!! 

[Deleted User]

emilee01 said:

brewerdave said:

BG's "systems" are rubbish compared with the many small suppliers I've been with in the past. The amount required by DD was altered 6 times in the first 11 months after I was moved to them from Neon Reef.
My account has been in annual review since early November with a completion date of 8th Dec.
Why does it take them so long for a review ? Are they using a Commodore 64 to do each account in turn? 
And now it looks like they have failed to take my due DD so that will, no doubt, screw up the data used for the review !!

You can't even switch, or I'd be long gone!! 

Yes you can.  To several other companies.  At least four different companies have been switched to by people on this board in the past month.

wrf12345

I have been with BT for eight months, voluntary switch as they were offering relatively low s/c at the time, old meters and they request the meter readings every month which I supply via my online account, which then calculates my usage and resulting balance. They send a confirmation email. Fixed DD every month, which they are currently refunding because of the £67 freebie putting me in credit. Only problem I had was when I wanted to reduce my DD and had to spend about an hour on the chat system pleading my case but got there eventually. The online system rather than the app seems to work fine.