British Airways Lost Luggage

suzywong0407

After returning to Heathrow in the early hours after a delayed flight. All passengers on the flight were told their baggage wouldn’t be returned because baggage handlers were no longer working at 1am. Hundreds of people were completing forms for missing baggage. 

Three weeks later one of my suitcases still hadn’t been returned so I submitted a claim for lost luggage, I’m now 5 weeks without my belongings. No acknowledgment of my claim received
i called to speak to a rather rude man at British Airways that the team who deal with claims don’t take phone calls and he could not assure me how long I’d have to wait for a reply let alone reimbursement 
where do I stand?

Westin

Have you looked on WorldTracer to see if there are updates?
https://wtrweb.worldtracer.aero/WTRInternet/wtwflowinternet.do?_flowExecutionKey=_c7E6A6F21-866F-5A23-BB6C-79C79C200806_k883FCA4E-B076-7937-5178-82D2AD68867C

pridehappy

Seen as you put your luggage in the hands of British Airways, they are responsible for your baggage. The delayed flight isn't your problem, so British Airways should have organised something to make sure that your baggage is returned quickly. Seen as one of your bags hasn't been returned, British Airways are legally liable for returning the bag or compensating you for it. Take a look at Which? magazine as they made a full page on the topic (just type in Which luggage rights into your browser).

Westin

Suzywong0407 has not logged back in to this forum since posting.
Hopefully, since 29 November, she has been reunited with her bag.