Santander 4% cashback offer on Energy DDs hasn't worked correctly for me!!

RG2015

Band7 said:

Of course we’ll have to repay it. The energy firms will recover it over the next 4 years or so, hidden in the unit prices they are charging us

The Government are paying the difference to the energy companies. They cannot recover something that has already been reimbursed.

If you are saying the whole thing is a con then you have a point, but it still cannot be described as a loan. 

Neil_Jones

RG404XE said:

To eskbanker (29/11 @ 17:24)
Firstly, many thanks for your quick reply and the link to S ANT&DEC which I have never seen before !
=
You've confirmed my worst fears that my 123 LITE "account statement date" has clashed with my increased energy DD payments to Octopus Energy. 
But it's not the 1980's when you used to wait for your end-of-month bank account statement to drop through the letterbox.
Nowadays bank statements aren't needed and are invariably archived online from your messages tab.
=
I have checked through very old paperwork and found that we opened our Santander 123 accounts on 21-May-2015.
And I have an account statement from 21st May to 22nd June 2015.
Therefore, my "account statement date" must be around the 21/22/23 day-of-the-month.

Thanks again - the detail in this note are for anyone else puzzled by their Santander energy cashback amounts.
.     

The Lite account was launched in 2016..  If you opened a 123 account in 2015 it can only have been a 123 "Fat" account (for want of a better word) and if it has since become a Lite account, that resets your monthly date (if it happened elsewhere in the month - your post suggests the 26th).

With regards to calendars and dates, well Santander have always done that and if you've had the account since 2015 it shouldn't be a surprise to you after seven years that it doesn't run calendar month, unless your date happens to be the 1st of the month.

And there is no "puzzle" about it.  if you didn't read the web page posted above from at the time then, well that's your bad.

phillw

I went through this with customer services.

They told me its not even the statement date (which you can change) but the settlement date. Mine ended up on the 2nd (they lost my first application to upgrade the account). I pushed for them to change it, which originally they said they couldn't, as some months my DD and monthly deposit could be twice or not at all

I told them I'd just downgrade and upgrade the account (which you can't do now). A week later they said they had sorted it.

Santander are quite good at compensation if you can make a good argument.

The issue I would struggle with here is you'd have to complain that their terms were unclear, which meant you increased and decreased your DD at the wrong time. Its unlikely to endear you to them.

Octopus reduced my DD but I was able to increase it again. Decreasing it proved tricky

HumberFlyer

phillw said:

I went through this with customer services.

They told me its not even the statement date (which you can change) but the settlement date. Mine ended up on the 2nd (they lost my first application to upgrade the account). I pushed for them to change it, which originally they said they couldn't, as some months my DD and monthly deposit could be twice or not at all

I told them I'd just downgrade and upgrade the account (which you can't do now). A week later they said they had sorted it.

Santander are quite good at compensation if you can make a good argument.

The issue I would struggle with here is you'd have to complain that their terms were unclear, which meant you increased and decreased your DD at the wrong time. Its unlikely to endear you to them.

I made a good argument with them, re 7% cashback deal on a purchase. They claim 7% of £300.79 purchase is £10.87 (maximum cashback on offer £30).... £10.87,that's all they would give me. They agreed it was wrong but would not put it right..... I have now left them.

born_again

Band7 said:

born_again said:

I'm more annoyed by the fact the 4% happens to coincide with the generous £66 reduction of the DD we are getting.. Which cut nearly 50% off the DD 🤬

Suppose it depends on how your supplier handles the “discount”, otherwise known as a loan…..

Mine left the DD unchanged and pays £66 into my 123 Lite now and then. I just had the second and final ☹️ lot of £10 cashback for energy 

EonNext just knock £66 of the DD payments.

Section62

phillw said:

The issue I would struggle with here is you'd have to complain that their terms were unclear, which meant you increased and decreased your DD at the wrong time. Its unlikely to endear you to them.

This^

"Your terms and conditions weren't clear enough for me to game your offer" isn't really a winning strategy if they aren't willing to make a goodwill payment from the off.

badger09

phillw said:

I went through this with customer services.

They told me its not even the statement date (which you can change) but the settlement date. Mine ended up on the 2nd (they lost my first application to upgrade the account). I pushed for them to change it, which originally they said they couldn't, as some months my DD and monthly deposit could be twice or not at all

I told them I'd just downgrade and upgrade the account (which you can't do now). A week later they said they had sorted it.

Santander are quite good at compensation if you can make a good argument.

The issue I would struggle with here is you'd have to complain that their terms were unclear, which meant you increased and decreased your DD at the wrong time. Its unlikely to endear you to them.

Octopus reduced my DD but I was able to increase it again. Decreasing it proved tricky

I’ve found Octopus to be very amenable to whatever level I choose to set my DD. I’ve increased & reduced it several times since being taken over when Avro failed. 

I upped it substantially to cover increased cost and set to £315 (I like £xx0 or £xx5😊) to cover £66 pm Govt contribution & net just under £10 cashback from Santander. 

Octopus have not queried my (2) requests for refunds, and I’ll reduce again from Jan/Feb depending on my credit balance.