Being charged for engineer visit

Potbellypig

OP - we had a sort of similar thing recently with our boiler. The pressure kept dropping and they told us that if they sent someone out and it was something that we could have fixed then we'd be charged for the callout.

CEON44

ElefantEd said:

CEON44 said:

Update:  i did contact Whirlpool about this. Explained my unhappiness about a charge i wasnt told about. I also explained that the fault although intermittent was still happening on occasions. To be fair first thing she mentioned was a safety cut out when heat is too high. I told her that this us 100% not mentioned in manual nor did engineer mention it as possibly the problem. Anyway she insisted that payment of £60 was due to be paid. The only way she would waiver this was if i took out an extended warranty. So then the penny dropped. “ we will waive your fee if you take out warranty”. So pay £60 now for nothing or pay £4.30 per month ( cancel at any time). So i jumped into the trap. At least Im better covered now and it will give me about 15 months to match the £60. 

Why not just cancel now and then it's only cost you £4.30? Though I suppose you are assuming you'll need to call them out again.

Yeah. May well do that but maybe not just as bare faced to do it after 1 month. Im thinking maybe just to stick with it for a while anyway just in case