Google verifying Account message

Richard8927

I am not very technical. My Old smart phone has packed up I have purchased a Motorolo phone which has been reset. Apparently the previous owner has passed away and the relative does not have their E Mail address/password. The message keep appearing saying Google verifying account which it will not do without the previous E Mail address. Obviously it should have been Factory Reset. Is there anyway I can reset the phone so it will work. I have tried putting in my O2 sim card but nothing happens. I have also tried sliding my finger on the screen to get settings bot it does not happen screen does not move. is there anything else I can try .help please

J_B

Which Motorola phone?

Maybe try this?

https://www.youtube.com/watch?v=SYxz9c1YsJE

Richard8927

it is a Motorola Moto G3 3rd Generation 8GB.should I put in the O2 SIM card or leave it out before trying your suggestion. Thank you

J_B

Richard8927 said:

it is a Motorola Moto G3 3rd Generation 8GB.should I put in the O2 SIM card or leave it out before trying your suggestion. Thank you

Don't think it really matters, so leave it out

Do you have a gmail address? It may be an idea to get one after you've reset ...

ballyblack

leave it out

Bye the  way its nothing to do with the SIM card

flaneurs_lobster

Don't think the suggestions will change since the last time you asked this question. Unless you actually bought this phone from @Magic_Moments ?

I am single pensioner and have been given a Motorola XT1541Smart phone which has apparantly been unblocked,, The previous owner has sadly passed away. and her google e mail address is unknown

https://forums.moneysavingexpert.com/discussion/comment/79622985#Comment_79622985

Neil49

Having read the responses above I suggest that you ask for your money back and go elsewhere to buy a different phone.