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At a loss
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Aspire1866
Posts: 2 Newbie
Hi, would really appreciate advice or suggestion on whether to take action against British Gas or swallow my pride and let the 'big boys' walk all over their customer (again)!
I believe I've explored every course of action other than going to a small claims court.
In January '22 I purchased a powerflush from British Gas who advised it would be Dyno Rod who would carry out the job - no problem. It then became farcical.
To cut a very very long story short: -
The powerflush was a catastrophe - water flooded (assuming from pipes to the boiler) damaging hall walls and other parts of the home - it took about 2 weeks to complete what was a one day job during which time we had no heating in January and necessitated several engineer visits to complete. Have the photographic 'evidence'.
Evidence has been looked at by Dyno/B Gas who concluded the damage, without a site visit, was not caused by their engineer to the point of stating that there was no reason for splashes in the hall - there isn't even a radiator in there. The original engineer stated it was due to a crack in the small water header tank, that I still have - no crack in it at all.
No resolution could be arrived at so was advised to go to CDRL for 'mediation' - despite everything they have found in favor of BG as I had been unable to provide a burden of proof - the fact it took several engineer visits to complete the job obviously isn't sufficient proof. How they have concluded the job was carried out professionally is beyond my comprehension; I didn't even envisage they could find in favor of British Gas - more fool me.
I immediately rejected the outcome but within 2 days a letter from British Gas saying they had forgotten to send the invoice that has now arrived.
As per the title I'm at a loss - is going to court viable or do I just accept their incompetence, untruths and pay up? I genuinely feel a need to make a stand and fight given the stress even if it's just to satisfy myself the customers view has been listened to and properly considered.
I believe I've explored every course of action other than going to a small claims court.
In January '22 I purchased a powerflush from British Gas who advised it would be Dyno Rod who would carry out the job - no problem. It then became farcical.
To cut a very very long story short: -
The powerflush was a catastrophe - water flooded (assuming from pipes to the boiler) damaging hall walls and other parts of the home - it took about 2 weeks to complete what was a one day job during which time we had no heating in January and necessitated several engineer visits to complete. Have the photographic 'evidence'.
Evidence has been looked at by Dyno/B Gas who concluded the damage, without a site visit, was not caused by their engineer to the point of stating that there was no reason for splashes in the hall - there isn't even a radiator in there. The original engineer stated it was due to a crack in the small water header tank, that I still have - no crack in it at all.
No resolution could be arrived at so was advised to go to CDRL for 'mediation' - despite everything they have found in favor of BG as I had been unable to provide a burden of proof - the fact it took several engineer visits to complete the job obviously isn't sufficient proof. How they have concluded the job was carried out professionally is beyond my comprehension; I didn't even envisage they could find in favor of British Gas - more fool me.
I immediately rejected the outcome but within 2 days a letter from British Gas saying they had forgotten to send the invoice that has now arrived.
As per the title I'm at a loss - is going to court viable or do I just accept their incompetence, untruths and pay up? I genuinely feel a need to make a stand and fight given the stress even if it's just to satisfy myself the customers view has been listened to and properly considered.
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Comments
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Have you got legal cover on your home insurance?0
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Just checked - have got that, yes0
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Give them a call and ask for their advice.0
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