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Aged Chargeback Claim Item - Advice Needed
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Reg1988
Posts: 15 Forumite

Hi all - I used my Amex to purchase an item for £48 which the seller failed to deliver as they did not have it in stock and they cancelled the order. I have yet to receive a refund. I have been chasing the seller and they keep telling me that they are sorry and that it is being processed. This is now over 6 months old. I tried to raise a Chargeback claim to Amex, but they refused saying that it was too old.
Do I have to go to the small claims court now or is there another option?
Many thanks
Reggie
Do I have to go to the small claims court now or is there another option?
Many thanks
Reggie
0
Comments
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Don't know about Amex, but for Visa/Mastercard it's 540 days reportedly - Debit card chargeback claim
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My understanding is that (for all three card schemes) it's 120 days from scheduled delivery of goods/services, with a longstop of 540 days from purchase date for the latter.0
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grumbler said:Don't know about Amex, but for Visa/Mastercard it's 540 days reportedly - Debit card chargeback claim
If OP could get a email from retailer saying will refund with a date, amount & last 4 of card that should being it back within time limit.Life in the slow lane1 -
Many thanks born-again, so just to be clear what you are saying is that if I get the seller to put a proposed refund date in an Email and then that time passes I am back in the game with Amex as effectively the date is reset to the proposed date rather than the original date of debit in May?
Sorry to be thick
Reggie0 -
Not being thick at all 👍
It would with Visa. you would need to check with Amex, as they is not anything I have dealt with.Life in the slow lane1
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