Deliveroo complaint

isasmurfisasmurf Forumite
2K Posts
Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
Does anyone know how I can escalate a complaint with Deliveroo? 

I am trying to get a refund the restaurant have said they will give me but Deliveroo declined the request without passing it to the restaurant. Attempts to resolve this through customer services say they'll investigate when I provide further information but end up in giving me stock replies clearly without any investigation. 

I need a different route than going through their customer services email. 


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