Missing a Universal Credit phonecall- is the advisor in the right or in the wrong here?

tifo

It happens, i've only ever had an advisor call at the appt time once or twice, usually they're upto 10 mins late. I've even had some calls half an hour early. And sometimes i've had the same missed call you've had when phone was on and working. I've also had advisors missing appointments only for me to ask them and they say "oh, sorry".

TELLIT01

I've had a similar problem, maybe half a dozen times in the 2 years I've had my current phone.  The phone doesn't ring but I get a message informing me either of a missed call or of a voicemail.  I have no idea why it happens, but it certain does happen.  I carry my phone with me all the time so wouldn't miss a call if it came.

marmite1979

TELLIT01 said:

I've had a similar problem, maybe half a dozen times in the 2 years I've had my current phone.  The phone doesn't ring but I get a message informing me either of a missed call or of a voicemail.  I have no idea why it happens, but it certain does happen.  I carry my phone with me all the time so wouldn't miss a call if it came.

This almost certainly to do with your call settings on your phone or you just happen to be in a poor signal area.
When you get the voicemail add that number to your phone contacts, it could be due to government numbers not having what is considered a UK code. numbers starting 03 tend to go to voicemail.
My settings send unknown numbers without a UK number straight to Voicemail this includes international numbers or withheld numbers. The DWP no longer withhold numbers, the NHS still does on occasions thus their calls can be blocked.