Returned item due to lack of collection?

GadgetGuru

Sold an item for £300

Buyer was very responsive at first, emailing about how happy he was with the item price etc. 
Item sent via RM Special Delivery.

Arrived but no-one was in to accept, so it's been sitting at the delivery office for the past few days. 
Have emailed the buyer twice to inform him - no response to any emails at all. 

If the item is returned to me due to lack of collection, do I need to refund the entire cost including postage, and lose out as per the norm with eBay sellers!?
Or can I just refund the purchase price?

I assume its the former

Buster_Danog

You've done your part haven't you. Isn't it the buyer's job to initiate the refund process?

GadgetGuru

Im just assuming the buyer won't collect and the package will be returned to me...... early days yet, but was just wondering whether I refund just the item cost or whether eBay makes me refund the original postage too, even though the return wasn't my fault....

soolin

You will need to refund in full, including  However do nothing until item is returned safely 

GadgetGuru

Thought so, thanks Soolin.