help with failed asda order but money deducted from gift card

angela_stone

Last week tried to order a lego set when putting in the gift card details  said error in process confirm auth, no order number or confirmation of order but deducted 2 x £35 ,I have been trying to contact various online departments  and telephoning but not getting anywhere . Does anyone have any ceo contact details or head of customer service please?

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angela_stone

powerful_Rogue said:

Google is your friend.

'Asda CEO Email' - Should be the first result, the website name gives it away.

Members can't post email addresses on the forum, even if it is in the public domain.

Yes I tried that but still comes up with Roger burnley who has left.

sheramber

https://corporate.asda.com/leadership/ken-towle#:~:text=Ken joined in May 2022,strategy and long-term plan.

Click on the email link to bring up his email.