Unable to get refund for declassified first class

28 Posts

I had an Advance 1st Class ticket with Avanti a few months back, immediately after departure first class was declassified due to overcrowding.
Afterwards I contacted Avanti to see if they would offer compensation and when they replied 4 weeks later, they agreed to refund me half the ticket price which I am completely happy with. I did travel and I did have a seat, I just could've bought a standard ticket for the same service.
However 6 weeks later (10 weeks since I originally contacted them), I haven't received the promised cheque - they have said this is probably due to Royal Mail strikes and tell me to keep waiting.
I will obviously keep waiting and informing them but I'm starting to wonder whether I should speak to my credit card company for section 75 protection. But I don't know if that's a rash decision? The total ticket was over £100 value but the proposed half refund is under £100, and I'm only seeking the partial refund. I don't actually know if section 75 covers this since I did receive a service, just not the one I paid for.
Afterwards I contacted Avanti to see if they would offer compensation and when they replied 4 weeks later, they agreed to refund me half the ticket price which I am completely happy with. I did travel and I did have a seat, I just could've bought a standard ticket for the same service.
However 6 weeks later (10 weeks since I originally contacted them), I haven't received the promised cheque - they have said this is probably due to Royal Mail strikes and tell me to keep waiting.
I will obviously keep waiting and informing them but I'm starting to wonder whether I should speak to my credit card company for section 75 protection. But I don't know if that's a rash decision? The total ticket was over £100 value but the proposed half refund is under £100, and I'm only seeking the partial refund. I don't actually know if section 75 covers this since I did receive a service, just not the one I paid for.
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Overall that's a good thing. If you incurred interest, putting the refund on the actual transaction date would adjust the interest in your favour.
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