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Unknown Clearscore Alert

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Ive had an account from JD Williams added to my clearscore account, i have Cifas Protection and no lenders have looked at my file for 6months and their are no soft or hard searches on my file, is this an error, what do i do (it wasent me) thanks in advance 

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  • MovingForwards
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    Dispute it with clearscore, they will look into it for you.
    Mortgage started 2020, aiming to clear it in 2026.
  • marcia_
    marcia_ Posts: 2,165 Forumite
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     I had this. I received an email from them saying my account will appear on my bank account as another name and it was nothing to worry about. Then got an alert from clearscore.
     I had a jd Williams account about 10 years ago so contacted them raising a complaint for keeping hold of my data and adding information to my credit file. They apologised and said they had received numerous complaints and that they had moved to new accounting system that pulled old accounts. They removed the information from my credit file. 
  • JacJac1
    JacJac1 Posts: 32 Forumite
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    AmberMija said:
    Ive had an account from JD Williams added to my clearscore account, i have Cifas Protection and no lenders have looked at my file for 6months and their are no soft or hard searches on my file, is this an error, what do i do (it wasent me) thanks in advance 

    Did you manage to get this removed from your credit file?  I have just got the same thing - JD WIlliams is showing on my clearscore credit file despite the fact that I have never signed up for credit with them.  I do buy from Simply Be, but I always pay via a debit card/PayPal. I am annoyed.
  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
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    JacJac1 said:
    AmberMija said:
    Ive had an account from JD Williams added to my clearscore account, i have Cifas Protection and no lenders have looked at my file for 6months and their are no soft or hard searches on my file, is this an error, what do i do (it wasent me) thanks in advance 

    Did you manage to get this removed from your credit file?  I have just got the same thing - JD WIlliams is showing on my clearscore credit file despite the fact that I have never signed up for credit with them.  I do buy from Simply Be, but I always pay via a debit card/PayPal. I am annoyed.
    Simply Be and J D Williams are part of the same retail group. If you think they've done something wrong, then you should write to them. If they agree with you, they'll get it removed from your credit report. But it doesn't matter how you pay, the JD Williams/Simply Be account will show on all your credit reports. 
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
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