Outlook where are my mail going

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I am beginning to not receive emails coming in that I know have been sent. Some are from existing people and some are from new people. I clear my junk email everyday, and I have not blocked them. Any ideas will I have to change my email address? It is definitely getting worse.

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  • Neil49
    Neil49 Posts: 3,100 Forumite
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    If you have already got another email address with someone else (such as Gmail) you could send yourself various test messages, including some with attachments, and see if you receive them. 
  • newzealand
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    Thanks for that idea Neil, I tied that from my Gmail both with and without attachment and neither arrived in my outlook email box. I have never emailed myself from the Gmail account so it can't be blocked. Any other ideas?
  • debitcardmayhem
    debitcardmayhem Posts: 11,859 Forumite
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    edited 28 November 2022 at 9:21AM
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    How are you accessing your outlook account? Also can you mail your gmail account from outlook ?
    🍺 😎 Still grumpy, and No, Cloudflare I am NOT a robot 🤖BUT my responses are now out of my control they are posted via ChatGPT or the latest AI
  • facade
    facade Posts: 7,065 Forumite
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    Who is your email provider?

    I use Virgin, and they block spam mail at source, so my computer never pulls it down from the server- my spam folder is only the stuff that got to my computer.

    To find the mail that was blocked I have to use the Virgin web mail, and then I have access to the spam and can promote it to normal mail.


    I want to go back to The Olden Days, when every single thing that I can think of was better.....

    (except air quality and Medical Science ;))
  • J_B
    J_B Posts: 6,462 Forumite
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    Sorry - on my high horse again

    MS Outlook - part of MS Office or 365

    MS Outlook - a website where you access your hotmail/live/outlook.com emails

    MS Outlook - an app on your phone or tablet for accessing emails

    An outlook.com email address that you can access using any email client

    Which one?
  • grumpycrab
    grumpycrab Posts: 4,989 Forumite
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    newzealand - you have told me your email address is @hotmail.co.uk
    Goto www.hotmail.co.uk  and check your email there. You will need your password!

    Oh, and then answer J_Bs question.
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • newzealand
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    Hi Thanks for all your help I will try to answer your answers. 1 How are you accessing your outlook account? Also can you mail your Gmail account from outlook ? I am going on google and googling "outlook sign in" Then it directs me to Microsoft page and then I sign in. I can send an email with and without attachment from outlook to Gmail with no problem but not the other way. Who is your email provider, Outlook I presume. There is no difference whether I use my Android phone or Laptop.
  • J_B
    J_B Posts: 6,462 Forumite
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    edited 29 November 2022 at 9:06AM
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    Who is your email provider, Outlook I presume.

    Presume?  Just tell us what the bit is after the @ in your address

    Many moons ago, I had problems sending to xyz@hotmail.com from my j_b@1&1 account. I pressed send and the message went, but never arrived. If I sent from another address it arrived just fine.
    Nobody ever concluded why, but it seemed to rectify itself!
  • debitcardmayhem
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    Have look under settings - email
    like this

    Are any of you email address in Blocked and or are filters ticked ?
    🍺 😎 Still grumpy, and No, Cloudflare I am NOT a robot 🤖BUT my responses are now out of my control they are posted via ChatGPT or the latest AI
  • chrisw
    chrisw Posts: 3,450 Forumite
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    I would change your email password as well.

    I had my email hacked and someone set up an automatic forwarding rule so they received my emails. They then used this to reset various passwords. Fortunately I discovered it quickly when some expected emails never arrived.
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