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Sudden credit to debit on electricity bill

BensonBlue · 2022-11-27 15:35:28

I have just received an energy statement email from E.ON Next telling me I am now £591.13 in debt. I do not have a smart meter and only have electric storage heaters. I have been sending in actual meter readings regularly and checking each month to see if I was in credit. The last time I sent in a meter reading, on…

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Robin9 Posts: 12,801 Forumite

28 November 2022 at 8:46PM

Does your bill have E against the last meter reading. ?

If so - ignore customer service - go up the complaints route - give them an actual reading - and get an accurate bill.

From your meter readings do your own simple sums.

Never pay on an estimated bill. Always read and understand your bill
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