Switching service guarantee and DD

fly-catchers

If after you do a full switch using the switching service any DD fail who do you contact? Particularly as nowadays it’s seems impossible to actually talk to a real person! One of these DD is with a credit card company who I know love to slap on non payment charges at the drop of a hat. So if that should fail is it better to have any charges applied and let the bank sort it out. Or pay it on the day by debit card? Of course hopefully everything will go smoothly but you can never tell as recent experience has told me!

Band7

It’s the bank you switched to who is liable under the CASS guarantee.

There have not been many instances of reported failed DDs as a result of a switch. Should you be unfortunate enough to have a failed DD, it’s up to you whether you want to settle your bill manually or invoke the DD guarantee, or both.

eskbanker

Band7 said:

It’s the bank you switched to who is liable under the DD guarantee.

It's really the Current Account Switch Guarantee that protects customers in this situation, rather than the DD one:

My Direct Debit hasn’t moved across after I’ve switched. What do I do?

If you're missing a Direct Debit and your switch is complete, contact your new bank. Remember all payments are covered by the Current Account Switch Guarantee and any charges or interest incurred on your old or new account as a result of the error will be refunded.

https://currentaccountswitch.co.uk/help-support/

https://currentaccountswitch.co.uk/media/h1rpe0ky/currentaccountswitchguarantee.pdf

Band7

Sorry, yes, of course, it's the Switch Guarantee, not the DD one. DOH