We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Switching service guarantee and DD
Options

fly-catchers
Posts: 739 Forumite


If after you do a full switch using the switching service any DD fail who do you contact? Particularly as nowadays it’s seems impossible to actually talk to a real person! One of these DD is with a credit card company who I know love to slap on non payment charges at the drop of a hat. So if that should fail is it better to have any charges applied and let the bank sort it out. Or pay it on the day by debit card? Of course hopefully everything will go smoothly but you can never tell as recent experience has told me!
0
Comments
-
It’s the bank you switched to who is liable under the CASS guarantee.
There have not been many instances of reported failed DDs as a result of a switch. Should you be unfortunate enough to have a failed DD, it’s up to you whether you want to settle your bill manually or invoke the DD guarantee, or both.0 -
Band7 said:It’s the bank you switched to who is liable under the DD guarantee.https://currentaccountswitch.co.uk/help-support/If you're missing a Direct Debit and your switch is complete, contact your new bank. Remember all payments are covered by the Current Account Switch Guarantee and any charges or interest incurred on your old or new account as a result of the error will be refunded.My Direct Debit hasn’t moved across after I’ve switched. What do I do?
https://currentaccountswitch.co.uk/media/h1rpe0ky/currentaccountswitchguarantee.pdf
1 -
Sorry, yes, of course, it's the Switch Guarantee, not the DD one. DOH1
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.6K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.4K Spending & Discounts
- 243.6K Work, Benefits & Business
- 598.4K Mortgages, Homes & Bills
- 176.8K Life & Family
- 256.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards