LG poor after sales support C2 OLED TV

Cragdoo71

Generally Richer Sounds give 6 years warranty on stuff they sell, so they should have been your first port of call and may have just replaced the TV rather than faffing around with trying to get it repaired especially as it was less than two months old.

It's probably a self inflicted injury on your part by going straight to LG whereas it should have been sorted out by the dealer under the Consumer Rights Act and TBH RS has a pretty good reputation for sorting stuff out.

 

It's literally in their 6 year guarantee 

If you are experiencing difficulties with your purchase be sure you have checked your product fully by

referring to the manufacturer’s instruction booklet. Follow the instructions carefully to ensure the fault

cannot be corrected by you.

If you still have no success and your TV is 39" or under, or a Projector, please contact your local store.

If your TV is over 39", please call us on 0333 900 0094. Either way we’ll do everything we can to help!

I called the number above and their process put my through to LG support

J_B

Cragdoo71 said:

so this does come with a happier end. Same TV in the Black Friday sales is £200 cheaper than the one I bought. Bought it for £999, so will be refunded the full amount and currently priced £799, so I will save myself £200 for a couple of week's hassle

Sorry - can you explain?

Peter999_2

Haha, well done Cragdoo71.   Though annoying, I'm sure you're happy that it happened now.

diystarter7

DullGreyGuy said:

diystarter7 said:

Btw - anyone not family with OLED. The picture quality, you can't beat it.

Unless you are in a very bright room (though they are getting better at this) 

we  the tv is ace when compared with our previous 55 inch flagship sony 7/8 years ago that cost more than this one. this is not the flagship but seems like it
we have glass wall south facing full of sun, could not see the old tv pic in the sun, this one - 9/10 old one score 1/10  -

its a 1922 model from memeory - not sure if it upgrade to ones you refer to

RumRat

diystarter7 said:

DullGreyGuy said:

diystarter7 said:

Btw - anyone not family with OLED. The picture quality, you can't beat it.

Unless you are in a very bright room (though they are getting better at this) 

we  the tv is ace when compared with our previous 55 inch flagship sony 7/8 years ago that cost more than this one. this is not the flagship but seems like it
we have glass wall south facing full of sun, could not see the old tv pic in the sun, this one - 9/10 old one score 1/10  -

its a 1922 model from memeory - not sure if it upgrade to ones you refer to

A 1922 model eh? One of the first experimental models???  

DullGreyGuy

diystarter7 said:

DullGreyGuy said:

diystarter7 said:

Btw - anyone not family with OLED. The picture quality, you can't beat it.

Unless you are in a very bright room (though they are getting better at this) 

we  the tv is ace when compared with our previous 55 inch flagship sony 7/8 years ago that cost more than this one. this is not the flagship but seems like it
we have glass wall south facing full of sun, could not see the old tv pic in the sun, this one - 9/10 old one score 1/10  -

its a 1922 model from memeory - not sure if it upgrade to ones you refer to

RumRat got to the date before me!

LED is brighter than OLED and hence in very bright rooms it's better. In recent years the newer models of OLED have been getting brighter which is the "upgrades".

Obviously until this year the only manufacturer of OLED TV screens was LG, now Samsung have joined the party, and so its been a universal thing. Clearly when you understand how LED works (back lights) -v- OLED (self light emitting diodes) its not much surprise that LEDs can achieve brighter pictures but OLED deeper blacks.

matelodave

Cragdoo71 said:

Generally Richer Sounds give 6 years warranty on stuff they sell, so they should have been your first port of call and may have just replaced the TV rather than faffing around with trying to get it repaired especially as it was less than two months old.

It's probably a self inflicted injury on your part by going straight to LG whereas it should have been sorted out by the dealer under the Consumer Rights Act and TBH RS has a pretty good reputation for sorting stuff out.

How can it be self inflicting if I call the RS support line, which then, due to age of TV , put me straight through to LG support?? i followed RS process ...hardly my own fault

Had you said that in the beginning you may have a slightly more sympathetic ear from those of us who suggested that you should have contacted the retailer

This is what you said

"On 28th Oct TV refused to power on. 29th Oct I called LG support in UK, to request repair. Support Engineer logged a support case and informed me the TV needs a new mainboard, and a local support tech would be in touch."

No mention of contacting or speaking to RS.

DullGreyGuy

matelodave said:

Cragdoo71 said:

Generally Richer Sounds give 6 years warranty on stuff they sell, so they should have been your first port of call and may have just replaced the TV rather than faffing around with trying to get it repaired especially as it was less than two months old.

It's probably a self inflicted injury on your part by going straight to LG whereas it should have been sorted out by the dealer under the Consumer Rights Act and TBH RS has a pretty good reputation for sorting stuff out.

How can it be self inflicting if I call the RS support line, which then, due to age of TV , put me straight through to LG support?? i followed RS process ...hardly my own fault

Had you said that in the beginning you may have a slightly more sympathetic ear from those of us who suggest that you should have contacted the supplier

Not sure many were unsympathetic because the OP said they contacted the manufacturer, just pointed out where the statutory rights are and that RS does typically have a good record and hence may have had a better outcome if they'd contacted RS.

matelodave said:

"On 28th Oct TV refused to power on. 29th Oct I called LG support in UK, to request repair. Support Engineer logged a support case and informed me the TV needs a new mainboard, and a local support tech would be in touch."

No mention of contacting or speaking to RS.

It'd avoided some comments if the OP said they called RS however we are really getting into semantics now. If you dial a number for Company A but the call steering means Company B answers the call have you "called" A or B?


Whilst the OP has had some messing around it does appear the ultimate outcome is in their favour so all ok in the end

diystarter7

DullGreyGuy said:

diystarter7 said:

DullGreyGuy said:

diystarter7 said:

Btw - anyone not family with OLED. The picture quality, you can't beat it.

Unless you are in a very bright room (though they are getting better at this) 

we  the tv is ace when compared with our previous 55 inch flagship sony 7/8 years ago that cost more than this one. this is not the flagship but seems like it
we have glass wall south facing full of sun, could not see the old tv pic in the sun, this one - 9/10 old one score 1/10  -

its a 1922 model from memeory - not sure if it upgrade to ones you refer to

RumRat got to the date before me!

LED is brighter than OLED and hence in very bright rooms it's better. In recent years the newer models of OLED have been getting brighter which is the "upgrades".

Obviously until this year the only manufacturer of OLED TV screens was LG, now Samsung have joined the party, and so its been a universal thing. Clearly when you understand how LED works (back lights) -v- OLED (self light emitting diodes) its not much surprise that LEDs can achieve brighter pictures but OLED deeper blacks.

lol, 2022 model
there is qled, not sure if sony do them but the reviews on OLED were better

The previous tv, a flagship sony 55 inch our son guided us as he loves his tv's and he referred to "deeper black" - but that tv that cost a lot more than the new - you could hardly see darker pics in the sunlight - the new one a latest 2022 model, never seen a tiv like it and its not a flagship model but i miss the cold start Sony log on screen

Cragdoo71

matelodave said:

Cragdoo71 said:

Generally Richer Sounds give 6 years warranty on stuff they sell, so they should have been your first port of call and may have just replaced the TV rather than faffing around with trying to get it repaired especially as it was less than two months old.

It's probably a self inflicted injury on your part by going straight to LG whereas it should have been sorted out by the dealer under the Consumer Rights Act and TBH RS has a pretty good reputation for sorting stuff out.

How can it be self inflicting if I call the RS support line, which then, due to age of TV , put me straight through to LG support?? i followed RS process ...hardly my own fault

Had you said that in the beginning you may have a slightly more sympathetic ear from those of us who suggested that you should have contacted the retailer

This is what you said

"On 28th Oct TV refused to power on. 29th Oct I called LG support in UK, to request repair. Support Engineer logged a support case and informed me the TV needs a new mainboard, and a local support tech would be in touch."

No mention of contacting or speaking to RS.

sorry should have said "called RS support, whose automated system put me straight through to LG support ...so didn't technically speak to RS