A Record?

Saga

Had to laugh! Only a mere seven and a half weeks after the EPG came in, my electricity supplier has kindly emailed out of the blue to let me know "the government has introduced something called an Energy Price Guarantee" and that my non-SVT flexible tariff rates will be adjusted from October 1st 2022. Is this a record on here? They got there in the end I suppose, bless 'em. But seriously I appreciate these are unprecedented times and suppliers haven't the systems set up to cope with it...

At least I now have it in black and white that, completely contrary to all the meaningless generic guff the supplier had put online, the tariff remains flexible broadly in line with the price cap so the tariff rates will rise in January 2023 and I'm better placed to make an informed decision about whether or not to switch to the SVT.

FreeBear

You are lucky. Eon.Net still haven't sent me any emails about the EPG or the rates I should be paying. I have had to get that information from my last bill issued at the end of October... And despite signing up for a fixed rate tariff just before the EPG announcement was made, Eon have dropped me down to the SVR tariff so that I'm not paying more than I need to.

Saga

FreeBear said:

You are lucky. Eon.Net still haven't sent me any emails about the EPG or the rates I should be paying. I have had to get that information from my last bill issued at the end of October... And despite signing up for a fixed rate tariff just before the EPG announcement was made, Eon have dropped me down to the SVR tariff so that I'm not paying more than I need to.

That's strange. If they've withdrawn a tariff or even just moved you from one to another the least you could expect is timely written notification, even if, say, there's something in the contract/T&Cs meaning Eon can do so without notifying you.

[Deleted User]

Saga said:

FreeBear said:

You are lucky. Eon.Net still haven't sent me any emails about the EPG or the rates I should be paying. I have had to get that information from my last bill issued at the end of October... And despite signing up for a fixed rate tariff just before the EPG announcement was made, Eon have dropped me down to the SVR tariff so that I'm not paying more than I need to.

That's strange. If they've withdrawn a tariff or even just moved you from one to another the least you could expect is timely written notification, even if, say, there's something in the contract/T&Cs meaning Eon can do so without notifying you.

They put a general note on their website that sort of said "if we think it'll be cheaper then we will move you - if you want to be put back then let us know".

I've still not had direct notification (I don't think) - am also with E.ON Next.

SMcGill

EonNext has been criticised a fair few times (or maybe because I’m with them I notice it more) but I have to say I’ve found them fine to deal with. I asked for a partial refund of my credit balance which was agreed within a couple of days and paid within 10 days, and today I’ve asked if they will move my fixed tariff when I move house and they’ve said yes, no problem. So, they can do it right!