Credit Card company have double-dunted my current account balance - fee's incurred.
Gaberdeen
Posts: 20 Forumite
in Credit cards
Good Morning,
I've been with Tesco Bank for over 10 years as a "clear every month" customer and have proudly never had to pay any interest on purchases in the last 10 years.
Last month, I came very close to my credit limit and opted to pay off the balance fully early so there would be no risk to breaching my limit (£12 fee) - this went without a hitch until this month, where the day after I paid off the balance of my statement, Tesco tried to DD my current account for the exact same amount - effectively charging me double what my balance was.
My Bank immediately did a DD recall due to "insufficient funds" and have hit me with a £4 penalty.
I am really not very happy about this and have complained to Tesco.
Where do I stand with recouping the fee from Tesco? As a customer of 10 years with an unblemished credit record I would assume they would take responsibility for their error.
Has anyone else experienced this issue who can shed light on what I can reasonably expect?
TIA
I've been with Tesco Bank for over 10 years as a "clear every month" customer and have proudly never had to pay any interest on purchases in the last 10 years.
Last month, I came very close to my credit limit and opted to pay off the balance fully early so there would be no risk to breaching my limit (£12 fee) - this went without a hitch until this month, where the day after I paid off the balance of my statement, Tesco tried to DD my current account for the exact same amount - effectively charging me double what my balance was.
My Bank immediately did a DD recall due to "insufficient funds" and have hit me with a £4 penalty.
I am really not very happy about this and have complained to Tesco.
Where do I stand with recouping the fee from Tesco? As a customer of 10 years with an unblemished credit record I would assume they would take responsibility for their error.
Has anyone else experienced this issue who can shed light on what I can reasonably expect?
TIA
0
Comments
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Making a payment the day before is probably too late for the dd instruction to be changed by Tesco.2
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Just to clarify - do you mean that you paid off your statement balance 24 hours before the DD attempted to take the same full payment? I'm not quite sure if that's what you're referring to? But if so, then if you make a payment to your credit card account less than 3 days before a direct debit is due to be taken with most banks, the direct debit will still be taken. The process starts before the day it's collected.An ex-bankrupt on a journey of recovery. Feel free to send me a DM reference credit building credit cards from the usual suspects Happy to help others going through what I've been through!0
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I should clarify - the DD never comes off on the same day of the month- it specifically says on my app that it is supposed to come off on the 28th but it seems arbitrary when it actually does. (it came off yesterday for example, which is not the 28th, clearly)
Because I've never run close to my credit limit before, I've never sought to make early payments0 -
This is not unusual - not just for Tesco, but for most credit cards. If you have a DD set up and you make a manual payment close to the scheduled DD date (I think it's usually within 4 days), then the DD will still be taken for the full amount.Gaberdeen said:the day after I paid off the balance of my statement, Tesco tried to DD my current account for the exact same amountGaberdeen said:
Where do I stand with recouping the fee from Tesco? As a customer of 10 years with an unblemished credit record I would assume they would take responsibility for their error.I would suggest in future that if you want to make a manual payment in addition to a DD, try and do it at least a week before the DD is due.0 -
Gaberdeen said:I should clarify - the DD never comes off on the same day of the month- it specifically says on my app that it is supposed to come off on the 28th but it seems arbitrary when it actually does. (it came off yesterday for example, which is not the 28th, clearly)
Because I've never run close to my credit limit before, I've never sought to make early paymentsGaberdeen said:My Bank immediately did a DD recall due to "insufficient funds" and have hit me with a £4 penalty.
I am really not very happy about this and have complained to Tesco.
Where do I stand with recouping the fee from Tesco? As a customer of 10 years with an unblemished credit record I would assume they would take responsibility for their error.
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Tesco statements are quite clear on which date the DD will be taken which is before, unlike some cards, the due date.As above, getting anything refunded will be down to good will as you are the one who made the error, not Tesco.0
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Have a word with your bank. Explain the situation & they might waive the £4 fee.Life in the slow lane0
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As others have said, few bullet points:
- DD are set in advance. Tesco t&C will specify the timeline. Also the statement (not the app) will have the set date of the DD being taken (part of the DD guarantee requirement)
- as others have said, if it is genuinely the first time, most banks will refund the fee as a gesture of goodwill.
- please note that some Credit Card companies actually disregard early repayments when a DD is in place altogether, once the statement is produced. This also change over time (Lloyds first allowed for early repayments, then changed t&c and started disregarding it and take the DD amount as set when the statement was produced, then at some point changed back to allow early repayment to automatically amend the DD as far as funds are cleared 3-5 days before DD date.
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Gaberdeen said:Last month, I came very close to my credit limit and opted to pay off the balance fully early so there would be no risk to breaching my limit (£12 fee) - this went without a hitch until this month, where the day after I paid off the balance of my statement, Tesco tried to DD my current account for the exact same amountGaberdeen said:I should clarify - the DD never comes off on the same day of the month- it specifically says on my app that it is supposed to come off on the 28th but it seems arbitrary when it actually does. (it came off yesterday for example, which is not the 28th, clearly)0
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Doesn't your bank show you which Direct Debits are due to come out the following day?0
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