We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!

Unrecognised transaction - "PURCH PROMOTION DEBIT COR"

DistortedVision
DistortedVision Posts: 442 Forumite
Part of the Furniture 100 Posts Name Dropper Combo Breaker
in Credit cards
I opened a new Virgin Money credit card with 23 months 0% APR introductory rate last month. 
I noticed a transaction from a few days ago which I don't recognise:

PURCH PROMOTION DEBIT COR
£921.00
RECTION

I'm concerned I've been victim of credit card fraud.

Comments

  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    https://uk.virginmoney.com/virgin/service/credit-card/messages/be-fraud-aware.jsp

  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    I also have a Virgin card and would advise you to get in touch with them asap, using details as given by grumbler in the link above.

    Anytime you don't recognise or understand anything, do get in touch with them so they can sort it immediately.
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
  • JCS1
    JCS1 Posts: 5,340 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Distorted_Vision said:
    I opened a new Virgin Money credit card with 23 months 0% APR introductory rate last month. 
    I noticed a transaction from a few days ago which I don't recognise:

    PURCH PROMOTION DEBIT COR
    £921.00
    RECTION

    I'm concerned I've been victim of credit card fraud.
    That reads like they have made correction to your account, but contact them to confirm 
  • born_again
    born_again Posts: 22,264 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    Would agree with @JCS1
    Reads like a correction.
    So do you have a £921.00 debit on the account?

    But do give them a call & they will explain it. 👍
    Life in the slow lane
  • DistortedVision
    DistortedVision Posts: 442 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    edited 24 November 2022 at 4:14PM
    I couldn't get through during my lunch hour. But I contacted them on Twitter.

    Ask Virgin Money
    @AskVirginMoney

    Our system is doing some updates in the background and it's purging some of our customers accounts manually which can show the above. This doesn't effect your account in any way besides seeing the adjustment.

    Me

    Okay I was concerned it was a fraudulent transaction. I don't understand why there has been a correction on my account especially for such a large amount.

    Ask Virgin Money @AskVirginMoney

    It's our system allocating the payments which brings up this message, it can be for one transaction or a combination of them. Rest assured, there's nothing you need to do and your account is not effected in any way.
    --

    This still doesn't make sense to me. I still don't understand why there is such a large correction on my account. At lease I know it's not fraud.
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Did it really have any effect on your balance and available balance?
  • DistortedVision
    DistortedVision Posts: 442 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    I can't tell until the next statement is issued.
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 24 November 2022 at 11:20PM
    Why? For all my CCs I can see the last statement balance, the recent transactions,  the current balance and the available funds. Everything else isn't a rocket science, especially for such a big amount as £900ish.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.9K Banking & Borrowing
  • 253.9K Reduce Debt & Boost Income
  • 454.7K Spending & Discounts
  • 246K Work, Benefits & Business
  • 602.1K Mortgages, Homes & Bills
  • 177.8K Life & Family
  • 259.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture