Ticketmaster changing ticket prices and refusing refunds 23 November 2022 at 5:03PM in Consumer rights 10 replies 383 views

Fluffy2

Hi, So my son has entered the awful world of Ticketmaster having bought tickets for the Fury V Chisora fight. He paid £452.95 for 2 seats, and Ticketmaster are now selling the same tickets for £80!  per seat. His was a straight forward purchase, not ringside or anything VIP. He emailed them to complain and ask for a refund. They said no and that they can put the price down. I have never heard of any other company doing this, Or any other event cutting prices as the event draws closer. The customer service woman also said it is like an airline or hotel. As far as I am aware airlines and hotels put their prices up closer to the event not down. She also claimed they were platinum tickets(what ever that means) we have checked and it is just a seat rather than standing. Can anyone help please? They also, have still not issued the tickets to his Ticketmaster account.

born_again

Clearly they are not selling, which is why price is being dropped. Ticketmaster do offer resale of tickets. But given they can not sell them, resale value will be even worse.

Airlines & hotels will sell at the amount they think they can get. So a near empty plane might get reduced seat prices, compared to one with only a couple of seats left. Same with a hotel.

You would need to check the T/C on the tickets if you can cancel them.

user1977

Fluffy2 said:

As far as I am aware airlines and hotels put their prices up closer to the event not down.

Your awareness is lacking, lots of things will have prices cut if they're not selling quickly enough. It's irrelevant to your son's rights anyway, he's got the product he paid for at the price he was happy with at the time.

eskbanker

Fluffy2 said:

She also claimed they were platinum tickets(what ever that means) we have checked and it is just a seat rather than standing.

It means:

Official Platinum Tickets

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These tickets vary in price driven by demand from fans, similar to airline tickets and hotel rooms. By using this dynamic pricing, we give fans an opportunity to safely buy official tickets for the events they love right up to the date of the show.

Ath_Wat

Unfortunately it's not a popular fight among boxing afcionados, due to the fact Fury has beaten Chisora twice already and he  (Chisora) really isn't currently operating at a level that should get him a world title shot.  It's also outdoors, at night, in December.  Expectations are that it won't sell out, and word is Ticketmaster have over committed themselves, so tickets getting cheaper is not a surprise.

On the plus side Tyson Fury has a reputation for dropping out at the last minute so it could all be cancelled.

sheramber

Holidays are often reduced near the time if not sold. Have you not seen ‘late deals’. But if you wait to buy you run the risk of there not being any reduced prices.

MikeJXE

Ticket prices have been talked about for weeks now, they can go up or down depending on the interest, sorry but you need to keep up 

Aylesbury_Duck

He was happy with the price at the time, so he should just go and enjoy the fight.  It's never a good idea to check the price of anything once you've bought it.

Gavin83

Fluffy2 said:

Hi, So my son has entered the awful world of Ticketmaster having bought tickets for the Fury V Chisora fight. He paid £452.95 for 2 seats, and Ticketmaster are now selling the same tickets for £80!  per seat. His was a straight forward purchase, not ringside or anything VIP. He emailed them to complain and ask for a refund. They said no and that they can put the price down. I have never heard of any other company doing this, Or any other event cutting prices as the event draws closer. The customer service woman also said it is like an airline or hotel. As far as I am aware airlines and hotels put their prices up closer to the event not down. She also claimed they were platinum tickets(what ever that means) we have checked and it is just a seat rather than standing. Can anyone help please? They also, have still not issued the tickets to his Ticketmaster account.

I've seen it several times for event tickets from various ticket websites. I once bought day festival tickets for 75% off because they weren't selling and I'm fairly sure that was SeeTickets. Hotel and flight prices will also go up and down based on demand. I managed to get a flight to Germany a month ago for £14 because the flight was half full. I can't even get a train to a town an hour away for that, although there's a reason I barely ever catch the train.

Ultimately ticket prices go up and down and your son isn't entitled to a refund. I suggest he goes to the fight and enjoys it and accept he paid a price he was happy with.

Flight3287462

Some of us perhaps a bit longer in tooth will remember the standby option with airline tickets.  Turn up on the day and hopefully get a flight at a fraction of the cost.  Those were the days.

The supermarkets reduce prices the closer an item gets to its sell by date which is exactly the same.

WhiskersTheWonderCat

This happens a lot with concerts. Me and my friend are always taking a peek at last minute gigs to see if we can pick up a bargain. Sometimes we can get tickets for as little as a few quid. And right now is a great time for this, as gig attendance still hasn't recovered since the pandemic and people are still reluctant to go. But of course it's a risky game to play if it's an event you really want to attend. If it does sell out, then you'll be paying a lot more than face value. Me and my friend only do it for events we weren't planning on going to, but wouldn't mind going to.