quote being increased???

Heedtheadvice

Following a quote I have ordered goods paid a 10% deposit.

Delivery timing owing to supply shortage depended upon availability. Now available.

The company is now requesting a slightly higher price, approx 5%, (possibly owing to inflation or wholsale cost increase in the intervening months) or giving a cancellation option with deposit refund.

I wish the goods delivered as per quote.

There are no terms and conditions to allow changes apart from force majeure. There is no claim that an error has been made in the original quote

How do I stand legally regarding getting the goods delivered as agreed. It could well be that the goods could easily be sold to another customer if the company refuse to deliver. Surely we have a contract?

Irrespective of the legal position I do not wish to argue with the company and resolve amicably but wonder how this can be achieved!

Any ideas or clarification?

pinkshoes

Are there any T&Cs on their website indicating they can change the price?

I guess what they are saying is they are no longer able to fulfil your order at X price, but are now offering them at Y due to cost increases.

I'm guessing you can't get them cheaper elsehwere?

Aylesbury_Duck

Just checking first: Are you buying as a business, or a consumer?  

Assuming you're a consumer, it will depend on what's in the contract and whether price changes are permitted.  They're offering to put you back in the position you were in, by refunding in full, which seems fair.  Maybe a nicely worded email offering to split the difference will do the trick?

Keep_pedalling

I think you have 2 choices, pay the additional 5% or get your deposit back.

diystarter7

Hi OP
Check the T&C and I'm safely guessing that an increase in prices beyond their control may be included.
If you still want the goods, give them a quick call and tell them in times of austerity you are shocked and
could they not increase. Three outcomes I guess, they reduce by full amount, in part, or you don't buy. The last option, check if you get your deposit back if you wish to travel down that route. Good luck

Aylesbury_Duck

diystarter7 said:

Hi OP
Check the T&C and I'm safely guessing that an increase in prices beyond their control may be included.
If you still want the goods, give them a quick call and tell them in times of adultery you are shocked and
could they not increase. Three outcomes I guess, they reduce by full amount, in part, or you don't buy. The last option, check if you get your deposit back if you wish to travel down that route. Good luck

Blimey, I missed that detail in the OP.  Adds some colour to an otherwise black and white situation.

diystarter7

Aylesbury_Duck said:

diystarter7 said:

Hi OP
Check the T&C and I'm safely guessing that an increase in prices beyond their control may be included.
If you still want the goods, give them a quick call and tell them in times of adultery you are shocked and
could they not increase. Three outcomes I guess, they reduce by full amount, in part, or you don't buy. The last option, check if you get your deposit back if you wish to travel down that route. Good luck

Blimey, I missed that detail in the OP.  Adds some colour to an otherwise back and white situation.

Thanks, corrected typo.

Heedtheadvice

To try and answer all questions:

"Are there any T&Cs on their website indicating they can change the price?"

Just checked.

No specifically fixed price.

But "prices beyond their control may be included."

Not sure about the latter!

Can get elsewhere at a very similar price.

Buying as a consumer.

Crikey, I don't want to commit adultery!!

I think I'll do the get in touch suggestion.

Thanks all. It all helps to clarify thoughts and course of action.