Sent payment to closed ASDA Money/Creation Finance account

69 Posts

Hi.
I was wondering if anyone can help regarding a payment I sent to an old Asda Money credit card account that was closed in July 2020 when the scheme ended.
The card was issued by Creation. I have since opened a new one with Jaja Finance.
I didn't realise I had not deleted the old bill payment from internet banking and sent £100 to them last month, it just showed as ASDA MONEY CREDIT CARD on my payments screen. It has went to a sort code and account number belonging to HSBC Bank with my old card number as the reference.
I called Creation and they said the account number is invalid. He told me to send an email to [email protected] and the holding email said they will respond within 5 days. It's been a fortnight and I have not heard back.
Does anyone know if I am likely to get this money back? I had hoped it would be reversed and go back into my bank account but nothing.
Many thanks for any advice.
I was wondering if anyone can help regarding a payment I sent to an old Asda Money credit card account that was closed in July 2020 when the scheme ended.
The card was issued by Creation. I have since opened a new one with Jaja Finance.
I didn't realise I had not deleted the old bill payment from internet banking and sent £100 to them last month, it just showed as ASDA MONEY CREDIT CARD on my payments screen. It has went to a sort code and account number belonging to HSBC Bank with my old card number as the reference.
I called Creation and they said the account number is invalid. He told me to send an email to [email protected] and the holding email said they will respond within 5 days. It's been a fortnight and I have not heard back.
Does anyone know if I am likely to get this money back? I had hoped it would be reversed and go back into my bank account but nothing.
Many thanks for any advice.
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If the account number genuinely does not exist the payment should be returned, but sometimes these things end up sitting in a holding account.
If you're not satisfied with Creation's response then you can also raise a complaint about that. Creation aren't known for being wonderfully responsive sadly but if they are genuinely holding the money then you will be able to get it back this way.