Rescheduled Amazon, will I ever get it? Not looking good.

47 Posts

I bought an item on Prime, quite an expensive one. It was due to be delivered last Saturday (12th).
I had to go out so I rescheduled it for Monday. So far so good.
The tracking log said "Customer has requested the shipment to be delivered at a different date. Parcel will now be delivered on the requested date"
Then at 9:30 that evening the status changed to "Delay in delivery due to external factors"
Yesterday it sat at
So they changed the delivery day to today.
The tracking log said "Customer has requested the shipment to be delivered at a different date. Parcel will now be delivered on the requested date"
And guess what, at 7:50 AM "Delay in delivery due to external factors" has appeared again in the log. Together with the
So, they are basically lying their pants off aren't they? There is no "Delay in delivery due to external factors". They just say that to get themselves out of the 'Parcel will now be delivered on the requested date' promise. Truth is they've just no idea what's going on.
My conclusion is, never reschedule anything. It seems to completely screw up the system, which may be why you can't do it without contacting Customer Service.
I'm wondering if it might be better just to cancel and start again, but I'd need them to give me my money back before I can repurchase the item and I don't know how quickly they'd do that.
I had to go out so I rescheduled it for Monday. So far so good.
The tracking log said "Customer has requested the shipment to be delivered at a different date. Parcel will now be delivered on the requested date"
Then at 9:30 that evening the status changed to "Delay in delivery due to external factors"
Yesterday it sat at
Your package can still arrive today
We're working to get your package back on track. Please check again later for more delivery info.
There were no status updates after "Delay in delivery due to external factors". So about 6:15pm I got onto them again. 'When is it coming?' I asked. 'Errr. . . . soon. Hopefully' they replied. I said 'I need to know when it's coming'. They said 'Errr. . . . tomorrow then, I promise tomorrow'.So they changed the delivery day to today.
The tracking log said "Customer has requested the shipment to be delivered at a different date. Parcel will now be delivered on the requested date"
And guess what, at 7:50 AM "Delay in delivery due to external factors" has appeared again in the log. Together with the
Your package can still arrive today
We're working to get your package back on track. Please check again later for more delivery info.
nonsense.So, they are basically lying their pants off aren't they? There is no "Delay in delivery due to external factors". They just say that to get themselves out of the 'Parcel will now be delivered on the requested date' promise. Truth is they've just no idea what's going on.
My conclusion is, never reschedule anything. It seems to completely screw up the system, which may be why you can't do it without contacting Customer Service.
I'm wondering if it might be better just to cancel and start again, but I'd need them to give me my money back before I can repurchase the item and I don't know how quickly they'd do that.
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So, that's twice they've promised to deliver it on a certain day and twice they've failed. So I've cancelled it and now they say I have to wait '5-7 working days' to get the money back - AFTER they have 'processed the return'
Sometimes you just can't win.
They didn't use to be this bad. I'm sure they're getting worse.
Which is why I think they're feeding me a lot of nonsense. The parcel is scanned everywhere it moves, I can't believe they don't know exactly where it is. But they wouldn't tell me. Unless they've lost it. . . . . .
It's 'amazing' that every time I rescheduled it it went straight to "Delay in delivery due to external factors"
I’ve never had one delivered by their own logistics, mine have been Royal Mail or evri.