Faulty item cost less than travel to store to return

atarisrocksatarisrocks Forumite
642 Posts
Part of the Furniture 100 Posts Name Dropper Combo Breaker
I recently purchased a item in store at Ikea worth £25 and the item has developed a fault after 3 weeks worth of usage.

I have noticed if i had purchased the item online I would be entitled to a free collection and refund but I have been informed I can only receive a refund if I return the item to the store I purchased it from but it will cost £33 in petrol based on current prices or over £100 in trains and buses.

Am I able to insist on the collection service as this is already a service provided to online customers or can I claim towards travel cost?


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