How do I handle this ?? 14 November 2022 at 1:29PM edited 14 November 2022 at 1:30PM in Ebay, auctions, car boot sales, post & parcels 8 replies 366 views

A_Frayed_Knot

Hi, Buyer bought cardigan described Medium in title and in description - along with pit to pit measurement in description, along with photos showing tag as M (mediium)
However buyer is arguing that I should have described this as a size 14 as claiming the label states 14, and I should be refunding her in full and will be contacting ebay about this.

Catsacor

If i was the seller, which i never am but still, i would point out, again, that the measurements are provided so as to make an informed choice.

Crikey, this is the very epitome of what i experience in reverse !

the_lunatic_is_in_my_head

Your buyer is either using a technicality to get out of paying for the return postage for something that doesn't fit or is hoping for a free cardigan because you won't want to pay the return, more likely to be the first.

I'm very generous when I make a mistake but personally I'd be pretty stubborn in this instance and simply say "very sorry, please open a return and I'll refund when it arrives back".

They'll either pick doesn't fit which I think means they pay the return or they'll pick not as described and you'll have to pay the return. 

The buyer's claim is you left something out of the listing and I don't see eBay disagreeing with that as they often favour the buyer.

From a philosophical point of view you win some, you lose some, don't get hung up on the loses, at least it's a cardigan which can be resold and not a laptop or similar  

A_Frayed_Knot

the_lunatic_is_in_my_head said:

Your buyer is either using a technicality to get out of paying for the return postage for something that doesn't fit or is hoping for a free cardigan because you won't want to pay the return, more likely to be the first.

I'm very generous when I make a mistake but personally I'd be pretty stubborn in this instance and simply say "very sorry, please open a return and I'll refund when it arrives back".

They'll either pick doesn't fit which I think means they pay the return or they'll pick not as described and you'll have to pay the return. 

The buyer's claim is you left something out of the listing and I don't see eBay disagreeing with that as they often favour the buyer.

From a philosophical point of view you win some, you lose some, don't get hung up on the loses, at least it's a cardigan which can be resold and not a laptop or similar  

Yes, that thought occurred to me, however I get so annoyed when accused of misleading a buyer. 
I reviewed my photos and on the tag AND label of the garment - they both state M NOT 14 as claimed
by the buyer, so emailed and stated this - they have now came back with "that make is usually being
very generous but if I had stated a size 14 "- which is nowhere to be seen on the garment then she 
would not have bought it !!! even though the pit to pit measurement is in the description.I find it hard to
- not get hung up - not from the loses - but more of a fear of the feedback.

Spoonie_Turtle

I would sweetly apologise for the mistake (but in the hypothetical 'I must have made a mistake' way) and ask for a photo of the label showing size 14.  Call her bluff.

A_Frayed_Knot

Update - just received this . . .

I must say how very sorry I am...I have made a mistake , with the purchase and my complaint. This has not ever happened before....so I a,m truly sorry about it. Please ignore my complaint which was not justified. Had Covid injection andI think it has affected my judgement.

Phew !!! hopefully no negative feedback.

ps just checked my feedback  -  "Loved it, very good quality" 
quite a turnaround.

Buster_Danog

Maybe she has had this discrepancy in the past and something didn't fit the previous time. I certainly get used to certain brands and sizes being a certain fit and length.

Catsacor

Agree, some are notoriously adrift.

There are a couple of sellers who are spot-on when it comes to this scenario - they show the garments label and then supply all the measurements themself in their listing.
Informed buyers appreciate this as it gives the proper, accurate information.

Levi's jeans are a classic example of this, they're, almost, always miles out on their measurements.

martindow

Maybe she bought several things and complained about the wrong order.  Good for her holding up her hand and apologising as she did.