First Direct app log on requirements
in Budgeting & bank accounts
9 replies 218 views
I have set up the FD app on my Android phone. It's the first time I'm using their mobile app but I've been a customer for years. I am being asked for a Secure Key as well as one of my memorable phrases in full every time I log on. I presumed the Secure Key was an additional piece of security for the first time set up, I was not expecting to have to generate one each time. I haven't switched away from the physical key generator so it becomes very impractical for mobile use to have to carry it in my pocket, I can't remember exactly the reasons it was recommended to stay with the physical one or if there are still some benefits to resisting the soft key generator. I also find the app sometimes forgets to remember my username although I check the option, so it's all very cumbersome. Is it possible to log on the FD app without too much trouble just entering a passphrase or parts of it like every other bank or is FD also a dinosaur in this department?
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Yes, Android 11 with latest updates.
What do you mean by "registering" a secure key? I have a physical key generator which I have been using for online banking. I used it on the app when prompted and the generated code and passphrase worked fine. What should I do to get rid of the key generating each time?
Remember if you ever change/upgrade your mobile device to deactivate the secure key on the old the activate it again on the new.
I only have to use a key generated code if I'm using my other device, a tablet to access my account as the secure key can only be used on the one device, the one it's registered to.
I just use the digital secure key, you need to activate it as described.
Everything I want to do can be done on the mobile app, everything can be seen that you would want to see in the app easily enough.
Been banking with FD for nearly 30 years.