Is my Gas Bill Wrong

angrydad1802

So contacted E.ON Next again today. Asked them regarding the calculation of KWH. Apparently this property is the only property in the UK that records volume in cubic feet. They refused point blank to accept the reading is in cubic meters.

their official line is that the bill is correct and they will continue to chase for the debt even though the ombudsman’s investigation is still ongoing.

They advise we should pay the bill now and if the ombudsman finds in our favour they will refund.

I have decided to start a video blog outlining every interaction until this is resolved.

molerat

I think one of the national newspaper consumer champions would be a good contact. 

Disabled person being charged 3 times what they should for their gas and threatening debt collectors and company will not admit they are wrong despite their obvious errors being pointed out to them.  They lap up that sort of story and they usually have a hot line to someone at the top.

And your MP.

FreeBear

As the meter is reading in cubic metres, and they are charging you in (100s) cubic feet, I'm sure Trading Standards would also take an interest. Have a chat with your local Citizens Advice and ask that they raise it with Trading Standards (they [CAB] might also be able to help with Eon's intransigence).

ariarnia

angrydad1802 said:

They advise we should pay the bill now and if the ombudsman finds in our favour they will refund.

this is a tricky one. i wouldn't pay but OH probably would. thats because he doesn't like risk when it comes to money. i wouldn't say theres risk but if were wrong and the bill is somehow right then you could (possibly) end up with a higher bill thanks to debt collection costs. and in the mean time i expect they would report it to the credit reference agencies (not sure if you care about that) and it can be a pain in the bum to get things removed (if they do make sure that them getting it sorted is part of your claim for the ombudsman)