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Help Dealing With Car Dealer - Faulty Car

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Comments

  • MakingLifeMine
    MakingLifeMine Posts: 60 Forumite
    Sixth Anniversary 10 Posts Name Dropper
    Happy New Year MSE Forum!!

    Still no car back (2+ months later) 😂

    However, TODAY, I found out that there was a hole in the fuel pump that lead to metal fillings inside the tank. This is what the dealership are saying.

    Does anyone know what this means? I typed in ‘hole in fuel pump’ into google but the results do not seems to be meaningful. it says that this is a common problem in cars 30-60 years old which isn’t making sense to me. 
  • DE_612183
    DE_612183 Posts: 4,092 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    I guess it depends on what caused the hole and what the garage are doing to rectify it.

    If it's caused by damage ( something hitting it ) then I guess a repair would be ok, but if it's erosion or similar I'd want a new one.
  • Flight3287462
    Flight3287462 Posts: 1,195 Forumite
    1,000 Posts Second Anniversary Name Dropper Photogenic
    Where is the fuel pump located?  Sounds a strange one to me.
  • MakingLifeMine
    MakingLifeMine Posts: 60 Forumite
    Sixth Anniversary 10 Posts Name Dropper
    edited 13 January 2023 at 4:43PM
    DE_612183 said:
    I guess it depends on what caused the hole and what the garage are doing to rectify it.

    If it's caused by damage ( something hitting it ) then I guess a repair would be ok, but if it's erosion or similar I'd want a new one.
    I haven't had an accident and the car hasn't been involved in any accidents that I am aware of.

    The dealership have been vague when I asked for information about the damage and repair. All they said was there is a hole in the fuel pump that has lead to metal filings inside the fuel tank.

    They are awaiting for parts to replace the fuel system next week.

    Flight3287462 said:
    Where is the fuel pump located?  Sounds a strange one to me.

    I have no idea. It's a Ford Kuga 2018 if that helps.

  • MakingLifeMine
    MakingLifeMine Posts: 60 Forumite
    Sixth Anniversary 10 Posts Name Dropper
     Back again! 

    Got my car fixed and returned in Feb after them having it for 3 months.

    now the same issue has come back. I have no idea what to do 
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