Help Dealing With Car Dealer - Faulty Car

MakingLifeMine

Happy New Year MSE Forum!!

Still no car back (2+ months later) 😂

However, TODAY, I found out that there was a hole in the fuel pump that lead to metal fillings inside the tank. This is what the dealership are saying.

Does anyone know what this means? I typed in ‘hole in fuel pump’ into google but the results do not seems to be meaningful. it says that this is a common problem in cars 30-60 years old which isn’t making sense to me. 

DE_612183

I guess it depends on what caused the hole and what the garage are doing to rectify it.

If it's caused by damage ( something hitting it ) then I guess a repair would be ok, but if it's erosion or similar I'd want a new one.

Flight3287462

Where is the fuel pump located?  Sounds a strange one to me.

MakingLifeMine

DE_612183 said:

I guess it depends on what caused the hole and what the garage are doing to rectify it.

If it's caused by damage ( something hitting it ) then I guess a repair would be ok, but if it's erosion or similar I'd want a new one.

I haven't had an accident and the car hasn't been involved in any accidents that I am aware of.

The dealership have been vague when I asked for information about the damage and repair. All they said was there is a hole in the fuel pump that has lead to metal filings inside the fuel tank.

They are awaiting for parts to replace the fuel system next week.

Flight3287462 said:

Where is the fuel pump located?  Sounds a strange one to me.

I have no idea. It's a Ford Kuga 2018 if that helps.

MakingLifeMine

 Back again! 

Got my car fixed and returned in Feb after them having it for 3 months.

now the same issue has come back. I have no idea what to do