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Buyer claims laptop not as described

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Comments

  • chompie
    chompie Posts: 2,441 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    Can you tell by the case what type of return they've requested?  If it's a change of mind (doubtful, but you never know) then you need to refund the initial postage but not return. 
    If it's a SNAD claim (not as described) then you have to refund the return postage … but you've got it back already, how was the return postage arranged?  
    That was the issue i had.
    I do not have returns accepted on my account, and i think it is for that reason that they selected Item not as described. But it was exactly as described.

    Anyway it is sorted now, and i have left the buyer a nice friendly message (no sarcasm) but recommended at least 8GB of RAM on any future purchases...
    Where the !!!! has the Shrug gone! :confused: just doesn't cut it... :huh::think::huh: and these don't come close
  • Good result chompie 
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