Buyer claims laptop not as described

chompie

Spoonie_Turtle said:

Can you tell by the case what type of return they've requested?  If it's a change of mind (doubtful, but you never know) then you need to refund the initial postage but not return. 
If it's a SNAD claim (not as described) then you have to refund the return postage … but you've got it back already, how was the return postage arranged?  

That was the issue i had.
I do not have returns accepted on my account, and i think it is for that reason that they selected Item not as described. But it was exactly as described.

Anyway it is sorted now, and i have left the buyer a nice friendly message (no sarcasm) but recommended at least 8GB of RAM on any future purchases...

Brywalker

Good result chompie