UPS making huge unexplained charges
in Ebay, auctions, car boot sales, post & parcels
4 replies 152 views
We have a shipment coming from China which was VAT & shipping paid. Now UPS want to charge £419 for 'Government charges'. There is no other explantation available and if I don't pay they will charge me storage from today. Should I pay and chase with HMRC/small claims court later ?
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What was the item? What was the total cost inc postage?
You say it was "VAT paid"... which country's VAT? Are you comfortable the seller will have done what they said?
You need to clarify the above items and ultimately see what the sender has declared on the paperwork. It may be an issue with HMRC or, more likely, with your sender in which case enforcing a debt against a chinese entity is going to be much more complicated than the UK small claims court.
All views are my own and not the official line of MoneySavingExpert.
Have you tried calling UPS??
Phone them a the service rep (when you get through) should have more details on their system on what exactly the charges are related to....