Where have all EDF's Chat agents gone to ?

funny.money

lisyloo said:

funny.money said:

I used chat this morning and changed from fixed to whole amount DD. The matter was dealt with efficiently in about 10 minutes.  I'm always puzzled as to why things seem to go so smoothly for some and yet others have endless problems (with the same suppliers).

If you're implying it's the fault of others then I don't think that's the case.
The service is quite variable and either you've been lucky, have different timings or perhaps express yourself differently.
When dealing with people whose second language isn't english this can be an issue.
The service should be able to cope with vulnerable people who have some communication difficulties not with experts in dealing with people who don't write fluent english.

Customer service in this country is atrocious.

I was making a comment on the thread, I wasn't implying anything.