Energy Grant

JC64

My electricity supplier has only credited my account for £29 which is my usual direct debit instead of £66.  They say they don’t credit the whole amount as the DD is a lesser amount. I’m worried because I’ve just bought my property and the previous owner didn’t spend any time in it.  Is my supplier correct?

EssexHebridean

Who is your supplier? There is a list on the main MSE site which confirms how each supplier intends dealing with the £400 grant - it sounds like yours will be crediting the DD amount and then sending the the balance back to your bank account. 

https://www.moneysavingexpert.com/utilities/how-to-get-help-if-you-re-struggling-with-your-energy-bills-/#need-4

Jyana

JC64 said:

My electricity supplier has only credited my account for £29 which is my usual direct debit instead of £66.  They say they don’t credit the whole amount as the DD is a lesser amount. I’m worried because I’ve just bought my property and the previous owner didn’t spend any time in it.  Is my supplier correct?

The remaining amount will be a credit on your energy account, so it will build up a buffer. I have the same thing, my bills are £19, so I get that amount back and £47 stayed in my British Gas account.

Next year, after these credits end, I will be lowering my direct debit and let the buffer pay for my usage for a while instead.