EON Smart Meter - Lost connection (no wi-fi)

[Deleted User]

MWT said:

Raxiel said:

I'm not aware of any first party IHD's that connect to anything other than the HAN. Presumably because they can't vouch for the security of the domestic network and so don't want to risk any potential liability claims if a vulnerability in the meter is found that can be accessed by that route.

There are plenty of IHD's provided by suppliers that do connect to the local WiFi as well as the HAN, but that is misleading as they do not use the WiFi to provide a data path between the meter and anything else, but they can use it for firmware updates for example...

The Chameleon IHD6-CAD-PPMID is one such device and separately shows signal strength for the local WiFi and the HAN.

You can see the same in the image the OP posted..

The 'radar' is showing the WiFi strength, the bars to the right of that show the lack of the HAN connection...

So for the OP, the 'no WiFi' message is a bit misleading as improving the WiFi strength will not solve anything useful. 

If you look carefully at the photo, the vertical bar icon to the right of the wifi fan (one in from the top left corner) shows zero strength Zigbee wifi HAN strength. The OP needs to reduce the distance between the IHD and the comms hub to see if a wifi signal can be obtained. If no signal is obtained, the comms hub may need a DCC-initiated remote comms hub reset.

Tycrane

QrizB said:

Welcome to the forum.

The device in your photo is your in-home display.

Have you tried re-starting it? Unplug the power, remove the battery (or, if it isn't removable, wait for it to go flat) then plug it back in.

Yep, I've tried unplugging it and draining the battery for it to go flat then plug back in, still no luck and same message