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What happens when an auction winner doesn't pay for items?

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Ella_fella
Ella_fella Posts: 124 Forumite
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Don't sell a lot on eBay so quite ignorant around the rules; generated an auction which ended on Sunday evening with a successful winning bid, person making the successful bid hasn't paid yet despite me sending them a polite message yesterday to which they haven't replied to yet.

Am assuming by this point that they have no intention of paying.

How long should I wait until the next step which is what? Will eBay reimburse me my selling charges? Is there a second chance option to offer the goods now to the next highest bidder? How do I ensure that the buyer gets negative feedback against them if they don't stump up the cash?

Any advice gratefully received 

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  • soolin
    soolin Posts: 72,389 Ambassador
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    Don't sell a lot on eBay so quite ignorant around the rules; generated an auction which ended on Sunday evening with a successful winning bid, person making the successful bid hasn't paid yet despite me sending them a polite message yesterday to which they haven't replied to yet.

    Am assuming by this point that they have no intention of paying.

    How long should I wait until the next step which is what? Will eBay reimburse me my selling charges? Is there a second chance option to offer the goods now to the next highest bidder? How do I ensure that the buyer gets negative feedback against them if they don't stump up the cash?

    Any advice gratefully received 
    You can do nothing until 4 days from the hour of purchase has passed, so you are looking at Thursday evening. My private account defaults to cancelling the strike automatically at that point on the basis of NPB (non paying bidder). If yours doesn’t automatically close then wait the 4 days and then go to transaction and using the drop down menu choose ‘cancel sale’ but make sure it says on the basis of buyer non payment. 

    That gets your FVFs back and also puts a strike on buyers account. Sellers can set their settings to stop buyers with 2 or more strikes from bidding on their auctions, so those strikes can damage a buyer . Sellers can not leave negative feedback for buyers and never be tempted to reward them with a positive and ooor comments as a buyer can get the comments removed. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Ella_fella
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    soolin said:
    Don't sell a lot on eBay so quite ignorant around the rules; generated an auction which ended on Sunday evening with a successful winning bid, person making the successful bid hasn't paid yet despite me sending them a polite message yesterday to which they haven't replied to yet.

    Am assuming by this point that they have no intention of paying.

    How long should I wait until the next step which is what? Will eBay reimburse me my selling charges? Is there a second chance option to offer the goods now to the next highest bidder? How do I ensure that the buyer gets negative feedback against them if they don't stump up the cash?

    Any advice gratefully received 
    You can do nothing until 4 days from the hour of purchase has passed, so you are looking at Thursday evening. My private account defaults to cancelling the strike automatically at that point on the basis of NPB (non paying bidder). If yours doesn’t automatically close then wait the 4 days and then go to transaction and using the drop down menu choose ‘cancel sale’ but make sure it says on the basis of buyer non payment. 

    That gets your FVFs back and also puts a strike on buyers account. Sellers can set their settings to stop buyers with 2 or more strikes from bidding on their auctions, so those strikes can damage a buyer . Sellers can not leave negative feedback for buyers and never be tempted to reward them with a positive and ooor comments as a buyer can get the comments removed. 
    Thankyou. Does this then automatically relist the item again or do I have to create a new advertisement for the item again? And is there the second chance option available or had this been removed?
  • soolin
    soolin Posts: 72,389 Ambassador
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    soolin said:
    Don't sell a lot on eBay so quite ignorant around the rules; generated an auction which ended on Sunday evening with a successful winning bid, person making the successful bid hasn't paid yet despite me sending them a polite message yesterday to which they haven't replied to yet.

    Am assuming by this point that they have no intention of paying.

    How long should I wait until the next step which is what? Will eBay reimburse me my selling charges? Is there a second chance option to offer the goods now to the next highest bidder? How do I ensure that the buyer gets negative feedback against them if they don't stump up the cash?

    Any advice gratefully received 
    You can do nothing until 4 days from the hour of purchase has passed, so you are looking at Thursday evening. My private account defaults to cancelling the strike automatically at that point on the basis of NPB (non paying bidder). If yours doesn’t automatically close then wait the 4 days and then go to transaction and using the drop down menu choose ‘cancel sale’ but make sure it says on the basis of buyer non payment. 

    That gets your FVFs back and also puts a strike on buyers account. Sellers can set their settings to stop buyers with 2 or more strikes from bidding on their auctions, so those strikes can damage a buyer . Sellers can not leave negative feedback for buyers and never be tempted to reward them with a positive and ooor comments as a buyer can get the comments removed. 
    Thankyou. Does this then automatically relist the item again or do I have to create a new advertisement for the item again? And is there the second chance option available or had this been removed?
    You should get the option to relist if you want, or to leave it and relist at the next FVF offer day. If you had a second bidder then the 2nd chance offer should be available. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • km1500
    km1500 Posts: 2,421 Forumite
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    I believe (but may be wrong) that if you had a fvf offer then cancelling the sale and doing a second chance offer means you pay full fvfs if the second chance offer is accepted.

    If so, may be better to re-list on next fvf offer day.
  • soolin
    soolin Posts: 72,389 Ambassador
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    km1500 said:
    I believe (but may be wrong) that if you had a fvf offer then cancelling the sale and doing a second chance offer means you pay full fvfs if the second chance offer is accepted.

    If so, may be better to re-list on next fvf offer day.
    Yes I believe that is right, only the initial sale qualifies for the offer. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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