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Ebay return
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windym_2
Posts: 5,261 Forumite


Hello.
I purchased three items from a business seller, all arrived in one parcel. Unfortunately none of the items fit and I need to return them. I have opened a return which the seller has accepted but ebay seem intent on me having to pay for 3 x postage as each item has a different Royal Mail tracking code. How do I return them in 1 package please?
I would also rather pay my own return rather than use ebay but have no idea how.
Live chat were useless as they told me the seller has to pay - which is not true and isn't my issue anyhow.
I purchased three items from a business seller, all arrived in one parcel. Unfortunately none of the items fit and I need to return them. I have opened a return which the seller has accepted but ebay seem intent on me having to pay for 3 x postage as each item has a different Royal Mail tracking code. How do I return them in 1 package please?
I would also rather pay my own return rather than use ebay but have no idea how.
Live chat were useless as they told me the seller has to pay - which is not true and isn't my issue anyhow.
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Comments
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If you place them all in one package the seller could easily state that only one item was returned as you would have one tracking number, no?0
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IftiBashir said:If you place them all in one package the seller could easily state that only one item was returned as you would have one tracking number, no?
Got it sorted with a 'call back' from ebay. Very helpful chap who put the same tracking ID on each label and refunded the postage charge so nothing to pay for a change of mind return. What a palaver though.2 -
I have done the exact same. The 'leadership team' will combine the labels for you.0
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