Sky Q and cancelling 7 November 2022 at 11:09PM edited 7 November 2022 at 11:13PM in Phones & TV 4 replies 259 views

Sterlingtimes

I am rather stuck with Sky Q because of the demands of the rest of the household.

The cancellation clause reads as follows: "A minimum of 31 days’ notice (cancellation period), which can’t end before your minimum term finishes, is required to cancel your Sky TV services." My contract ends 20th December.

My current prices are far too high. What is the best approach if Sky does not budge? Does it improve my negotiating position if I give appropriate notice of cancellation without the real intention of following through? Can I withdraw the notice at a later date? Can I set up a new contract as a new customer during the notice period? Could I get my wife to set up a new contract recognising that the current contract is in my name? 

I am a "VIP" and probably have a sucker tick against my name.

Neil_Jones

Phone up with 31 days remaining and say you want out.  Then see what they can do.

Can't sign up the wife/kids/dog as new customer at the same address for new customer deals.

Note that typically with Sky if you agree a new deal you're committed for another 18 months usually, so make sure you can afford it and budget for cost increases up to 10% (see T&Cs).

Sterlingtimes

Neil_Jones said:

Phone up with 31 days remaining and say you want out.  Then see what they can do.

Can't sign up the wife/kids/dog as new customer at the same address for new customer deals.

Note that typically with Sky if you agree a new deal you're committed for another 18 months usually, so make sure you can afford it and budget for cost increases up to 10% (see T&Cs).

That is helpful. Thank you. So the wife idea is a non-starter.

It looks like I will contact Sky just after the 20th of this month.

I think that my current contract prices may be higher than market prices.

Bakey72

Are these the prices you pay now or will be at the end of your contract? Either way it's too much, you can get everything for around £55-£60 if you negotiate after putting in cancellation. If you don't get anywhere let them switch off Sky first. It depends what your budget is and what you can afford to commit to for 18 months, factoring in the price increases that will happen as well. I'm finding Sky harder to negotiate with this time, however I'm not going to pay them more than I'm happy doing/their service is worth to me.
You can also put cancellation in at anytime as it's a minimum of 31 days notice, I gave them more for it to end on the date I'm out of contract. If easier do via live chat or email, if email they may just arrange when they can call you to confirm. 

wild666

Even if you do keep it I would cancel all the HD packages and the multi room, out of contract that would save  £33 per month. You can get most of the stuff from Now for, I think, £54 per month and it's on three devices if you pay for the boost option at £5 per month