British Gas

Sloanos

Dear All,

Please help me. I have spent over 16 hours now on the phone and live chats to British Gas and it is starting to affect me now both mentally and physically. They are simply not listening to what i require doing. I have now both gas and electric accounts for TWO addresses at the same postcode. When i login via my e-mail it shows Three addresses (two the same address) with gas and electric allocated to different addresses. I have asked them nine times now to combine the gas and electric in the form of tabs under each one of my addresses so i can access both gas and electric relating to the same home. Can they get this right (can they &^%$). My record was 3 hours on the phone to SA then Rotherham and then back to SA where it cut out. I am on my knees. Who at their end should / can take owner ship of this? I have complained to them with no response and i just feel every time i contact them someone promises they will sort it and they just don't. All i want is for my two addresses to have their two respective utilities allocated to them.

pochase

Welcome to the forum.

It sounds to me as if you are asking for something that is not part of their software. Have you seen what you want them to do in another account?

Sloanos

Hello Pochase. They do offer this. They acutally did it on one of my accounts last week but allocated TWO gas accounts and one Elect to it. After 2 hours on the phone last week clearly explaining they need to move that account to the other address all Hell have broken loose. I am so fed up with it.