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[Deleted User]

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Robin9

The refund of £66 on 28th October will have already been paid to your bank - has it ?

Brie

ask them for an explanation and a detailed breakdown.  Eon messed up my £66 payment actually charging it to my account rather than deducting it.

Mobtr

EDF’s bills are a little strange sometimes. Are you looking on page 2 on your bill, the page that gives you your readings & prices or are you looking at the page 1 summary. If you’ve had a refund, it’s taken off the usage so the summary charges do not match the actual charges if that makes sense. 

Look at your bills & add the actual charges together & take away the credits. Ignore the £66 as the debit & credit just cancel each other out. 

Mobtr

no, don’t look where it says total charges. Look at where the actual charges appear eg 100 kWh x 34p = £34.00. 

Add the electricity charges, the gas charges and the standing charge altogether, + the Vat & what do you get? 

Ignore the bit at the bottom where it says total charges, that will include your refund. Do the charges you’ve added together total £66 more than where it says total charges 

Jyana

Deleted_User said:

Mobtr said:

EDF’s bills are a little strange sometimes. Are you looking on page 2 on your bill, the page that gives you your readings & prices or are you looking at the page 1 summary. If you’ve had a refund, it’s taken off the usage so the summary charges do not match the actual charges if that makes sense. 

Look at your bills & add the actual charges together & take away the credits. Ignore the £66 as the debit & credit just cancel each other out. 

HOWEVER - they have deducted £66 from the £406.29 - and are only refunding £340.29.

Essentially they are failing to pay me the £66 from the government -they're keeping that for themselves. You really need to dig deep to see what they've done as it appears they've paid me the gov money, but they then deducted £66 from the money that they owe me.

Further up the page, you said that you had received the £66 refund already. So I'm a bit confused here?

You have, or haven't, had either the £66 or £340.29 amounts refunded so far?

Mobtr

Deleted_User said:

Mobtr said:

no, don’t look where it says total charges. Look at where the actual charges appear eg 100 kWh x 34p = £34.00. 

Add the electricity charges, the gas charges and the standing charge altogether, + the Vat & what do you get? 

Ignore the bit at the bottom where it says total charges, that will include your refund. Do the charges you’ve added together total £66 more than where it says total charges 

You are absolutely right!! Thank you.

What a complicated way of doing things!!

So what happens with future payments then?

1. I get £66 credited to my account
2. I get £66 refunded
3. My bill is reduced by £66 each time.

So say for example my monthly payment is £100. And I actually use £100 worth of energy a month (for arguments sake).

Each month for the next 5 months I get a refund of £66 / £67 - so effectively I've only paid £34 a month.

When my next bill comes in it shows £100 x 6 = £600 credit.
Total charges for the period will be shown as  £204
However, I will not be due a refund as the £66 will be refunded each month as it's credited to my account.

I'm thinking of cancelling my direct debit and paying upon receipt of monthly bills. Presumably this won't change how things work?

1 & 2 yes
3 no
 you will pay your full direct debit then get 66/67 refunded back so in effect you are only paying £34/33 per month but you will be credited the full £100 each month. 

When you get your next bill in 6 months, the refunds will show & the charges will be a bit skewed but if you just add the actual charges together minus your payments you’ll get the correct balance 

theoretica

Deleted_User said:

Balance Carried forwards from last bill = £69.37

Over and above this, they still owe me the £37 that was credited to my account - the overpayment from the previous provider. That seems to have disappeared into a black hole.

The £37 should by now just be part of the 'balanced carried forward' from the previous bill - it won't be a separate number once it is credited to your account.